If you are not completely satisfied for any reason, please let us know. We will gladly credit your Winc account for the full value of your bottle towards another wine of your choosing in your next shipment. Please ask a Winc Concierge for more details. Winc reserves the right to charge an additional $20 fee for all returned orders. For questions related to returns or exchanges, please contact Winc at firstname.lastname@example.org.