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Popular Shoebacca Offers
|Coupon Description||Discount Type||Expiry Date|
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FAQs from Shoebacca
How do I return a purchase?
For returns, go to Shoebacca.com, log into your account from the top menu and select the order containing the item(s) you wish to return. Select the item you want to return and submit a return request. You’ll be provided with a prepaid return label. Print it and return your item. If you don’t have an account, you can initiate your return request by looking up your order under “My account — Track order”, using your order ID, billing last name, and email. Your order ID can be found in your order confirmation email or on the shipping label on the box. If you can’t find your order ID, please contact our Customer Service Department by phone at 1-888-446-1788 Monday to Friday from 6:30 AM to 9 PM CST and Saturday/Sunday from 7 AM to 6 PM or via email at CS@Shoebacca.com. Further details can be found on our 365-Day Return Policy page.
Can I exchange an item that doesn’t fit?
We do not offer exchanges at Shoebacca.com. If you happen to find an alternative product, please follow the return instructions and place a new order.
How long does it take to get my refund?
Usually, refunds process within 2-3 business days after your return is received. Once the refund is initiated, we will send you an email notification.