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TOUS FAQs
How do I get a TOUS discount?
Sign up for TOUS emails to receive 10% off your first purchase, or 15% off orders over $250. You can also join the free MYTOUS loyalty program for ongoing savings and exclusive member benefits.
Does TOUS offer free shipping?
Yes, TOUS offers free in-store pickup and MYTOUS loyalty members receive free shipping benefits 1-3 times per year depending on their tier. Standard shipping otherwise costs $7.95.
What is the TOUS return policy?
TOUS accepts returns within 30 days of purchase. Items must be in perfect condition with original packaging. Return shipping is at your expense, but refunds process within 10 business days.
How does the MYTOUS loyalty program work?
MYTOUS is free to join and you earn 1 GEM per dollar spent. The program has three tiers (FAN, LOVER, EXPERT) with benefits like extended warranties, free shipping, and pre-sale access.
Can I exchange TOUS jewelry at any store?
Yes, exchanges are accepted at any TOUS store worldwide within 30 days, except at Department Stores, Airport Stores, and Multi Brand Stores which require exchange at the original purchase location.
What payment methods does TOUS accept?
TOUS accepts MasterCard, VISA, American Express, PayPal, Apple Pay, and offers a remote payment option. All transactions are processed in US dollars only.
How long does TOUS shipping take?
Standard Ground shipping takes 3-6 business days for $7.95, while Express shipping takes 2-3 business days for $16.95. Free in-store pickup takes 2-6 business days.
Do MYTOUS GEMS expire?
Yes, GEMS expire after 24 months from when they're earned. Make sure to use your accumulated GEMS before they expire to maximize your loyalty program benefits.
Can I return sale items from the Special Prices section?
No, all items from the Special Prices section are final sale with no returns or exchanges allowed. This applies to all discounted items, fragrances, and cosmetics.
What's included in the TOUS extended warranty?
MYTOUS loyalty members automatically receive extended warranty coverage of 3 years total instead of the standard 2-year warranty on all jewelry purchases, regardless of their tier level.
More Ways to Save Money at TOUS
TOUS makes luxury jewelry way more affordable than you'd think. Whether you're hunting for deals or looking to maximize loyalty rewards, there are several ways to stretch your budget on their iconic Spanish designs. From newsletter perks to clearance steals, here's how to shop smarter and save more on everything from bear-motif earrings to leather handbags.
How to Apply Your TOUS Discount
Getting your TOUS discount to work properly takes just a few simple steps, and timing matters for the best savings.
- Add your favorite jewelry, handbags, or accessories to your cart and review your selections
- Click the shopping cart icon to proceed to checkout
- Look for the "Promo Code" or "Discount Code" field during the payment process
- Enter your discount exactly as provided—watch for any spaces or special characters
- Click "Apply" and verify that your discount appears in the order summary
- Complete your purchase using accepted payment methods like PayPal, Apple Pay, or major credit cards
Pro tip: If your discount isn't working, double-check that your order meets any minimum purchase requirements. Some offers require spending $250 or more to activate the full discount. Also, remember that Special Prices items are final sale and may not be eligible for additional discounts.
Get 15% Off Your First Order with Email Signup
New TOUS customers can score an immediate discount just by joining their email list—and the savings get better if you're planning a bigger purchase.
Sign up for TOUS emails and you'll receive 10% off your first order right away. But here's where it gets interesting: if your first purchase totals $250 or more, that discount jumps to 15%. That's like getting a free pair of earrings when you're shopping for a statement necklace or handbag.
Beyond the welcome offer, email subscribers get early access to sales, exclusive promotions, and updates on new collections. Since TOUS regularly runs seasonal promotions and flash sales, staying in the loop helps you time your purchases perfectly.
MYTOUS Loyalty Program: Get Paid to Shop for Jewelry
The MYTOUS loyalty program basically turns every purchase into future savings through their GEMS points system, plus delivers perks that actually make your life easier.
How GEMS Add Up
You'll earn 1 GEM for every dollar spent on jewelry, handbags, and accessories. But the earning doesn't stop at purchases—TOUS rewards engagement too:
- 10 GEMS each for adding ring size, favorite metal, favorite accessory, or special moments to your profile
- 25 GEMS for referring friends to the program
- 10 GEMS for subscribing to communications
- 15 GEMS on your program anniversary
Three Tiers of Benefits
The program includes three tiers based on your GEM balance, each offering increasingly valuable perks:
FAN Tier (0-600 GEMS): Your starting point with basic program benefits and access to member-only features.
LOVER Tier (601-1,500 GEMS): Mid-tier status unlocking enhanced benefits including more frequent free shipping opportunities.
EXPERT Tier (1,500+ GEMS): VIP treatment with maximum rewards, including up to 3 free shipping opportunities per year and priority access to exclusive events.
Real Value Beyond Points
What makes MYTOUS special isn't just the points—it's the practical benefits that save you money and make shopping more fun:
- Pre-sale access to shop new collections before they're available to the public
- Extended warranty coverage of 3 years total instead of the standard 2 years
- Free shipping benefits ranging from 1-3 times per year depending on your tier
- Birthday gifts (requires minimum $249 purchase in the US)
- After-sales services with 10-30 annual interactions based on tier level
- Exclusive events for networking and previewing new collections
Just remember that GEMS expire after 24 months, so don't let them sit unused. You can withdraw from the program anytime by emailing [email protected].
Special Prices Section: Up to 73% Off Clearance Items
TOUS's Special Prices section is where you'll find their deepest discounts, with savings ranging from 40% to 73% off original prices across jewelry, handbags, and accessories.
You'll discover everything from necklaces and bracelets to crossbody bags and wallets at seriously reduced prices. This clearance section includes items from previous collections, making it perfect for finding classic TOUS pieces without the full-price sticker shock.
The only catch? These clearance deals are final sale—so make sure you *really* love it before you hit checkout. But with discounts this deep, it's often worth the risk for pieces you've been eyeing.
Smart Shipping Strategies
TOUS offers several shipping options, and choosing the right one can save you money while getting your jewelry when you need it.
Free In-Store Pickup
Free in-store pickup is available with delivery in 2-6 business days, completely eliminating shipping costs. If you live near a TOUS store, this option puts money back in your pocket while letting you see your purchase in person before taking it home.
Standard and Express Options
When shipping is necessary, Standard Ground shipping costs $7.95 and takes 3-6 business days. For urgent purchases, Express shipping runs $16.95 with 2-3 business day delivery.
Keep in mind that orders placed after 12:00 noon local time get processed the next business day, and engraved items or perfumes can only ship via Standard Ground with an additional 3-4 days for processing.
MYTOUS Shipping Perks
Loyalty program members receive free shipping benefits 1-3 times per year depending on their tier level. This perk alone can save you $24-60 annually if you're a regular TOUS shopper, making the free loyalty program a no-brainer.
Flexible Payment Options
TOUS accepts a wide range of payment methods to make checkout convenient, including MasterCard, VISA, American Express, PayPal, and Apple Pay. They also offer a remote payment option where they can send you a specific payment link for personalized orders.
All transactions are processed in US dollars only, which simplifies international shopping and eliminates currency conversion confusion.
Returns and Exchanges Made Simple
TOUS offers a 30-day return window from your purchase date, giving you plenty of time to decide if your jewelry is the perfect fit.
Returns must be in perfect condition with original packaging, and you'll need to include your purchase receipt. Return shipping is at your expense, but refunds are processed within 10 business days of receiving your package, with the full product price refunded using your original payment method.
For exchanges, you can visit any TOUS store worldwide (except Department Stores, Airport Stores, and Multi Brand Stores, which require exchanges at the original purchase location). You'll need your certificate of authenticity and sales receipt, and the local currency and pricing will apply.
Remember that final sale items—including fragrances, cosmetics, and discounted pieces—cannot be returned or exchanged, so choose carefully when shopping clearance deals.