Nobody loves canceling dinner plans, but getting your money back doesn’t have to be a headache — and your next order doesn’t have to be full price. Here’s exactly how to cancel (based on where your order is in the process), when to expect a refund vs. credits, and a few quick ways to save on the reorder.

How to Cancel Your DoorDash Order (Step-by-Step)

Timing matters. The earlier you cancel, the better your chance of a full refund.

1) Before the restaurant confirms

1. Open DoorDash → Orders.
2. Select the active order → tap Help.
3. Choose Cancel order and follow prompts.

Outcome: Most likely a full refund. This window can be very short.

2) After restaurant confirmation, before a driver is assigned

1. Repeat the steps above (Orders → Help → Cancel).

Outcome: Often a partial refund. Exact amounts vary.

3) Driver assigned or en route

1. Go to Help from the order screen.
2. Contact support through the app to explain the issue.

Outcome: Refunds are less likely at this stage, but support may review on a case-by-case basis.

Special cases

• Ordered via a restaurant’s own app (fulfilled by DoorDash): Use DoorDash in-app support; standard cancellation paths may not apply.
• Scheduled orders: Cancel as early as possible; close to the scheduled time may reduce refund eligibility.
• Group/alcohol orders: Extra restrictions can apply; contact support in-app.

How to Get Refunds for Problem Orders (No Cancellation Needed)

For orders that arrive with issues, report them in-app instead of canceling:

• Missing/incorrect items: Orders → select order → Help → Order Issues → choose the problem. You’ll typically see options for a refund or credit for affected items.
• Never delivered: Report via Help on the order; these are usually reviewed for full refunds or credits.
• Quality issues (cold/soggy, etc.): File under Order Issues; outcomes vary but partial credits are common.

Refunds vs. DoorDash Credits

Got Your Refund? Save on Your Next Order

Turn a frustrating experience into savings on the reorder with a few quick moves:

1) Apply a promo code first

Open Groupon’s DoorDash page, grab a current code, then build your cart. Some codes stack with in-app promos (always check the terms).

2) Compare totals across 2–3 nearby restaurants

At the cart stage, fees can vary by partner. Add a couple of options and pick the lowest total (food + delivery + service + any small-order fee).

3) Consider pickup for small or solo orders

Pickup typically skips delivery fees and can help you avoid small-order fees. If you use DashPass, eligible pickup can earn 5% back in credits.

4) Use DashPass only when it actually saves

If you regularly place several eligible orders each month, DashPass can offset delivery fees; otherwise, stick with promo codes and pickup.

5) Time it right

Avoid busy windows when delivery fees can rise. Ordering slightly earlier or later can lower fees and speed things up.