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FAQs from Caseable

We really want every customer to love their caseable product. Every case that we produce is checked by our team before it is sent out to you. If there is no obvious issue with the case, we are sorry to tell you that a refund or replacement is not possible, as the product has been specifically produced for you. If the case is broken, the print quality is very poor, or the case is the wrong size, you can send it back to us. We can then issue you with a replacement or with a gift card. Please email our Customer Service Team and include images and a short description of the problem. caseable is not responsible for any return shipping charges or if your package is lost en route by your chosen shipping provider. Therefore, we recommend you track and insure your package. On the return form, please specify whether you would prefer a replacement case or a gift card. Please note that shipping charges are non-refundable.

This depends on your regional location and your choice of shipping method. Usually our products are delivered within 3 to 5 working days. We do our very best to ensure your case arrives on time. However, we cannot guarantee delivery dates as there can be a number of unforeseen reasons why your items will arrive after the estimated arrival date.

If your order hasn't arrived within 8 days of the estimated delivery time, and you have not received an email from us regarding delivery delays, please contact our Customer Service Team so that we can check the status of your order support.us@caseable.com. Customers who have selected the tracking delivery option are able to check their order status online.