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FAQs from FullBeauty
Why did my order ship late?
Sorry for the confusion. The good news is you’ll receive your order by the expected date. Sometimes our warehouse processing takes a bit longer than expected which may affect your shipping date. This doesn’t impact your delivery date, however. Just a reminder—our delivery time frame is four to seven business days.
Why does tracking information show ""Not found""?
If you don’t get your package in the next three business days, contact us. Sometimes tracking information shows as “not found” if the shipping label does not scan properly. If it has been more than 20 business days since you’re expected delivery date, contact us. We will issue you a credit and gladly re-order your item for you.
What should I do if I received the wrong item?
Received An Incorrect Item? Please place a new order on our website and return the incorrect item using the instructions on the back of the packing slip. Or, call us toll-free at (800) 400-5527. We'll issue a credit for the incorrect item to the original credit card, and charge your card for the correct item once it's shipped. *For International orders, please email us or call us at 1-915-225-4970