Holiday Inn Express Columbus Downtown by IHG

Average stay 1 night first time stay at this HI Express in Columbus. The hotel is easy to find and has enough parking area available on-site. Outside of the hotel are also sufficient parking opportunities. This HI Express is situated closeby German town. With a lot of good places situated relatively closeby the hotel offers a good base to head out at night. Service at front desk is average. However we were on the way to the rooms quite quickly. Rooms have all amenities and meet IHG standards. However a refresher on the rooms and AC would be a good improvement. Breakfast is OK. Lot of plastic is being used which could improve. All together OK hotel if you are in Columbus but definately nothing special.

A Harrowing Encounter with Neglect: The Holiday Inn Express Columbus Downtown Debacle On what was supposed to be a straightforward stay booked through the IHG app, my encounter with the Holiday Inn Express Columbus Downtown, located at 650 S. High Street, Columbus, OH, United States, morphed into an astonishing display of systemic failure, negligence, and an utter disregard for customer loyalty and basic hospitality standards. As a Silver Elite member of IHG—a modest status that reflects my engagement and loyalty to their ecosystem—I expected a baseline of service and respect. This mention of my status is to underscore that if this is the treatment extended to their valued customers, it raises questions about how they treat everyone else. My room confirmation, received both via email and the app, was the first in a series of assurances that ultimately proved to be hollow. Upon arrival, I was met not with the professional welcome one might anticipate but with the sight of a front desk employee so deeply engrossed in his phone that I had to wait at the desk for nearly 5 minutes. It took a direct appeal for assistance to momentarily divert his attention from YouTube to the task at hand, setting a dismal tone for the experience to unfold. The initial interaction was plagued by confusion and silence. The employee's inability to articulate the situation or proceed with the check-in process was perplexing, to say the least. This sense of bewildered inertia was only compounded when Matthew, another employee, took over, only to disclose that the hotel was overbooked. Despite the clear evidence of my confirmed reservation, the response was effectively that I was out of luck. Matthew's suggestion to seek accommodation at a nearby Holiday Inn, which also turned out to be fully booked, initiated a descent into customer service purgatory. Directed to IHG's corporate customer service, I was subjected to a futile carousel of transfers, hold music, and empty apologies—a process exacerbated by a call drop that necessitated starting over from scratch. The offer of 10,000 loyalty points as a remedy was not just inadequate; it was insulting. This gesture, devoid of any real utility, underscored a profound misunderstanding of the immediate issue: the need for actual accommodation for the night, not points. The debacle was further muddied by contradictory attributions of blame: the hotel cited a "computer problem," while IHG lamented "total negligence" on the part of the local hotel for inaccurate inventory management. This blame game, however, did nothing to mitigate the fact that I was left stranded, without accommodation, on a critical night in Columbus. The farcical suggestion to accept a room in Circleville, Ohio—a location utterly incongruent with my needs—coupled with the broken promise of a follow-up call from the general manager, encapsulates the profound disrespect and disregard for guest welfare that characterized this entire experience. This ordeal was not merely a personal inconvenience but a glaring indictment of the Holiday Inn Express Columbus Downtown and, by extension, IHG's commitment to their customers. The cavalier treatment of a guest, irrespective of loyalty status, raises alarming questions about the baseline standards of service and accountability within this establishment. To those considering a stay at this location, especially during high-demand periods like an Ohio State football weekend, let this account serve as a cautionary tale. The stark disparity between the promise of hospitality and the reality of the service delivered—a reality marked by indifference, ineptitude, and an utter failure to acknowledge the gravity of the situation—should give pause to even the most optimistic of travelers. In reflection, the wasted hours, the disregard for a confirmed reservation, and the labyrinthine ordeal of seeking redress paint a picture of a hotel that is fundamentally disconnected from the principles of hospitality and customer care. It's a stark reminder that, at the Holiday Inn Express Columbus Downtown, the value placed on guests extends only as far as empty words and futile gestures. TLDR: During a planned stay at the Holiday Inn Express Columbus Downtown, I encountered significant issues including an overbooked hotel despite a confirmed reservation, lack of professional customer service, and a dismissive response to the situation. Attempts to resolve the issue through IHG customer service proved futile, with only an inadequate offer of loyalty points made as compensation. This experience highlighted a serious lack of respect for guests and raises concerns about the hotel's commitment to hospitality standards.

Best Holiday Inn so far! The front person, I think her name is Veronica was very pleasant and knowledgeable. I will stay here again only because of her! Thank you Veronica. I enjoyed the new GM there. He is very handsome and helpful. I encourage anyone who wants to stay in Columbus at a Holiday Inn to stay here. You won't regret it!

Pleasant stay for visiting Ohio Capitol This hotel is conveniently located downtown, walking distance to the state Capitol. Room was comfortable and breakfast was good. Parking was reasonable in front of the hotel. Park once and walked. We would stay here again. Upon check in we were welcomed with a small gift bag of water and chips.

Nice hotel The hotel looks nice and has on site parking. The bed was uncomfortable and so were the pillows. But the room was clean and the shower water pressure was adequate. I do wish the shower heads were higher though. I’m only 5’8” and it was still too low.