About this Business
8:00 AM - 5:30 PM
I got an online quote and then emailed the agent that I had a groupon as well. This was 2 weeks prior to my move-in date. At the time, all he said was to give it to the drivers once my move was finished. I did just that, driver looked confused and said he would have to ask the office admins how to proceed but that they would email me a receipt. I emailed the same agent I had been dealing with just to remind them to send me a receipt for my records. After 3 weeks of no response, I checked my CC statement and saw I was charged $8 more than I should have been. Not a large amount, but it's shady business practice to charge incorrectly. Emailed the agent again to ask him to correct the charge. He emailed back in THREE separate emails, basically talking back to me how the groupon was a last minute change (it wasn't, see above, made him aware of it 2 weeks in advance), and how groupons are only applicable to per-hour moves, not flat-rate moves like mine was (incorrect, fine print of the groupon does not state this), and that moves have a minimum of $250, no matter what (even if that's the case, $100 credit for the groupon would still be applied and only $150 would be charged to my card, you wouldn't force me to pay an extra $100 minimum...). Very unprofessional and terrible customer service in the aftermath. Drivers were nice and friendly and moved quickly, but with office staff like this I will not be recommending Apple Moving any longer.
They wrapped things like corks and bottle caps in wads and wads of paper, and charge you for all packing materials. Three plates were broken, a crystal vase was broken, and as we unwrapped more boxes, realized that plastic cups and spoons were given more attention than our glassware. I would not recommend this service, and I was disappointed that as nice as the guys were, they were totally ripping us off. $750 to pack and move a one bedroom apartment, and several items broken.
Highly recommend Keith & Joe were great!
From Our Editors
What services does your business offer and what makes your business stand out from the competition?
Apple Moving has been helping austinites move since 1991. We have a reputation to uphold and are locally owned.
What was the inspiration to start or run this business?
Providing a service with the type of excellent treatment that I want when I hire a company.
What do you love most about your job?
I get to try new ideas and see how we are moving in the new people that are trending changes in Austin.
What is the best reaction you've ever gotten from a customer?
That we care about each person and family we move. We know its stressful and you will not have to worry about movers during this transition.