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Crystal Clean Housekeeping, LLC

Wydown Blvd & Glenridge Dr, Clayton, MO 63105 Directions

Offers (2)

Tips

Report | 4 years ago
1. Communication was really lacking. The service didn't show up for my initial Wednesday appointment. After I sent an unanswered text (their communicated preference) I called an hour later and they had completely forgotten. They were apologetic and took responsibility. The next available apt wasn't until Friday, though they said maybe they could do Thursday afternoon and they would let me know. Never heard back. Friday morning an hour in advance, I texted to confirm apt and was told the cleaner had a car emergency. Fine - that happens! After an hour, I called for an update - no answer. Then texted. No answer. After 20 more minutes, called again - no answer. Finally a few minutes later got a call directly from the cleaner telling me she was almost there. 2. This Groupon only comes with one cleaner. Or at least it did for me when I told them I had an apartment (according to other reviews, seems as though other people got two cleaners). I feel as though the service should be explicit in the Groupon terms and the same for every customer -- after all it is the same price. 3. The cleaning job was okay. It was her first week on the job so I can cut her some slack... I ended up doing a lot myself after she left in order to make the place presentable for my in-laws' stay the next day. There was also a bleach stain left on the bath mat - not a big deal, it wasn't expensive, but still a little frustrating. This was my first time using a cleaning service so it's hard to compare what is a normal level of service and a reasonable expectation as to what can be accomplished in 2 hours. The cleaner herself was very nice and pleasant to work with.
Report | 4 years ago
Mediocre cleaning service. Staff/office disorganized. Took 3 attempts to get my apartment partially cleaned. I bought the four hour service and had well less than that time spent cleaning my home.
Report | 4 years ago
Punctual and completed the work in time allottment discussed. My house looked great.
Report | 5 years ago
Janine and Crystal were professional and attentive to my specific cleaning requests. However, For the cost of the Groupon ($120), I should have received 3-4 hrs of cleaning--- NOT just 2! Ridiculously overpriced!

About this Business

What services does your business offer and what makes your business stand out from the competition?

We go above and beyond to satisfy the customer's needs. We cover all the basics like sweeping, mopping, dusting, and sanitizing multiple rooms like bathrooms and kitchens, and so much more.

What do you love most about your job?

We love to see a person feel the relief of having a clean house and not having to have worked so hard to get it that way. They are so happy! It makes us feel good.

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Crystal Clean Housekeeping, LLC

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