Health and Style Institute

Long wait; nice but poor service! Save your effort and money!

Horrible!

Scheduled for 9:45 it’s 10:37 now and have just been told that the techs are not here. Then the worst statement “if you feel like you’ve waited for too long let me know I’ll schedule you for another day” apologizing for being late would have been sufficient and offering something to make the wait comfortable.

It was ok. They were students, so I got what I expected. The student that serviced me had good customer service skills.

Took too long

The students who worked with us were very nice and capable. We both had a manicure & pedicure. The experience was enjoyable but my friend was finished 1 hour before I was, and we spent a little over 3 hours there, not counting waiting time before the pedi began. We're both very disappointed in the nail polish, as we both now have to remove the base coat, top coat, and 2 layers of polish, in order to paint our own nails. We don't know if the layers were applied too soon or if it's because they don't have nail dryers, but we ended up with nails coated in clay or putty. It was at least an hour afterward before we could touch something without messing up the nail. Just forget the toenails, since we couldn't walk around in the salon shoes! Every single finger & toe nail on my friend is messed up, I've only got a few of them. Because hers were so messed up she was trying to redistribute the polish, as it was actually malleable like putty. Then she discovered she could use one nail to completely scrape off the polish. It was like a tiny snow shovel, pushing ahead of it colored snow! We enjoyed the experience and are considering going back for other services, perhaps even another mani pedi. But we will not have our nails painted!

Good service

Very bad exp