The Peninsula Beverly Hills

Theft during stay I honestly honestly am disappointed to write this post, during the past 15 years, we stayed at this hotel numerous amount of times, as both of our daughters went to College in close proximity to this hotel, We would come down to visit and get multiple rooms for friends and families during visits. On this last trip, we had two rooms on the fourth floor, One for my daughter and one for my husband and I. on the morning of our departure, my husband opted not to bring his sunglasses down to breakfast, and after breakfast, we went back up to the room and proceeded to check out. Once our driver arrived, 10 minutes into the drive to the airport, my husband realized he left his glasses on the desk in the room. We proceeded to call the hotel immediately, and were told by the staff that they would go and check to collect his glasses and call us back immediately. after not receiving a return call within an hour, I proceeded to call the hotel again and speak with security, whoever I spoke to, proceeded to tell me they did not find the glasses and I questioned that there had been no return call? Several more calls to security, front desk, housekeeping, and no one could find the glasses….. Once we landed, I proceeded to call the hotel again, and leave messages for the general manager, I did not receive a callback until the following day, and the manager stated the glasses had not been found …..they were very expensive prescription sunglasses …VERY DISAPPOINTING….. I hate to think of the true valuables that guests such as myself lock in the safe !

Perfect Hotel to visit Los Angeles Location and elegance are the key points to this hotel. The location is ideal only minutes away from Rodeo Drive, lots of shops and restaurants to choose from. The hotel is very elegant from the lobby to the rooms and the rooftop. The food at the Belvedere, the rooftop and room service is amazing. The staff really makes the experience perfect with very polite, helpful and welcoming staff from valet to housekeeping. We really enjoyed our stay and will be our hotel whenever we are in Los Angeles.

If only all hotels were like this… Beautiful hotel in a lovely neighborhood. Great to walk around the lovely homes and apartment buildings near the hotel. Close to restaurants and Rodeo drive. But frankly, why leave? This hotel and staff are completely sublime. We loved our room. Had dinner at the bar the first night with Steve as our bartender. Watching all the goings on was too fun to miss! The staff at the front desk, valet service and restaurant on the roof top were all A plus. It’s such a wonderful departure from the hustle bustle of the freeways etc. I really can’t say enough about this lovely hotel. It makes all other hotels (especially in LA) pale in comparison.

Another Flawless Stay in Every Way SERVICE: Everyone from the valet parking, doormen, front desk staff, Living Room afternoon tea staff, Belvedere restaurant host and hostess and wait staff, and Housekeeping performed their jobs flawlessly, efficient, polite, welcoming, professional and well trained. They all contributed to my stay being such a pleasure. Various staff remembered my name, which is so nice, and amazing considering how many guest they have come stay every day of the year. General Manager Mr. Offer Nissenbaum, makes the hotel the superb luxurious establishment that it is. He keeps an eye on everything, if he catches anything not to his liking or high standards, he corrects it immediately. He keeps things running smoothly, and thanks to him and how he treats people, the people he hires frequently stay working at Peninsula for years. He is gracious kindness itself to his guests, and each time I have come to stay, he has taken the time out of a very busy day to say hello during check in, and even gave me a complimentary upgrade to a beautiful suite. Now THAT is how every Hotel Manager should treat their repeat guests if they can! SUITE: Beautifully appointed, spotlessly clean, very comfortable. Lots of windows to let in the light, sofa, tables, chairs, desk, cleverly concealed mini bar, television directly across from the bed so it is easy to watch and you don't get a neck ache from having to turn your head; in essence, everything you might want. The bedroom had an excellent mattress, great soundproofing, and well thought out crown molding valances for the black out curtains, so there is no light leakage. Closet and dresser space was good, and there were plenty of hangers. Bathroom - all of the usual good smelling amenities, strong water flow at the shower, big mirrors, excellent lighting, plenty of absorbent towels; and a heated seat, automatic lid lifting combined toilet/bidet that was wonderful in the luxury of it! They remembered the things I like to eat, and along with a fresh fruit bowl (loved the firm, fresh green grapes!) also provided a complimentary amenity of chips & salsa, which was so thoughtful. Housekeeping was right on time for the morning service and evening turndown. Very nice, impeccably clean and tidy, everything was well maintained. This takes effort and care and the ongoing investment of capital to keep rooms in such great condition. Again, this is what makes Peninsula Beverly hills such a great place to stay. They don't let their standards slip - not even in challenging economic times or when hiring and keeping capable, responsible, reliable staff seems so hard to do for most other hotels and restaurants. FOOD: Love the ironed white linen tablecloths, well spaced tables and upholstered banquette seating, and big wall of windows that lets in the light. Nicely sound proofed - it was never noisy, which makes it so welcoming and relaxing to dine there. Every single thing I had, from bagels & smoked salmon at breakfast, to the kitchen making the most delicious whipped cream ever for my specialty coffee ( 2/3 cup steamed milk, 1/3 cup coffee, and a huge side of whipped cream to keep spooning into the coffee with every sip); to dinner where the chicken was perfectly cooked, and the al dente pasta was delicious. My friends both loved their meals as well. Worth every penny, with attentive service. Afternoon tea with warm from the oven scones was also delicious and the china is so beautiful; and the harp music so soothing and charming. CONCLUSION: Best Hotel in Beverly Hills, hands down. Highly recommend, and will return. Looking forward to my next stay!

Not a good experience Did not make me feel at home. Hard work at this hotel. Will not go again. Meats could be better there roof restaurant was poor service. There have no real lobby. On the other hand reception was good, there was no problem with the bill. But not a good experience, especially for the price