Wyndham Boston Beacon Hill

A Terrible Experience We stayed at Wyndham Boston Beacon Hill for 3 days starting May 14. This was the worst 3 hotel days I’ve ever experienced in my many years of travel. On out first day/night we were given a room facing major construction at Mass General Hospital across the street that continued until 6 PM. That construction was extremely loud with construction noise waking us at 6 AM. We had our reservation for 2 months and checked in the afternoon. We were never informed of the construction noise. Why would your staff knowingly book us into such an undesirable room with all that noise? It was terrible! In addition, that awful room had a mattress that was broken down on both sides so much so that I could feel the springs poking me in the rear end when I/Wife got in bed….ouch! All the rest of the furniture in the room looked like it came from a 2nd hand store. Badly scratched and chipped. The phone chargers in both bedside lamps did not work. The desk in the room did not have a complimentary pen. I had to borrow one from the front desk….how cheap is that! I’M NOT DONE YET! The shower DID NOT HAVE HOT WATER. We let it run cold for 15 minutes and then gave up. And by the way, all of your toilets when they flush sound like a water cannon explosion….so much for not waking up your partner in the middle of the night. The next day after arrival we were given a room change across the hall away from the construction noise. The good news was at least now the hot water worked and the furniture had fewer knicks and scratches. We still had toilets that had the water cannon explosion sound when flushed. THE BAD NEWS...both sides of this different bed were also broken down so I could feel the springs poking me when I got into bed….again ouch! Now to cap it all off we went to your vending machine to get bottled water. The vending machine was broken SO NO BOTTLED WATER. We chose a Wyndham hotel in Boston based upon our prior experiences. We didn’t pay a discounted rate. We were very disappointed with our Wyndham experience this time and feel as if we were cheated. If Wyndham believes that improving the corporate bottom line at the expense of customer’s creature comforts is an acceptable business practice we will rethink our future selection of hotel chains.

Not anymore The hotel is old and not very clean. The rooms smell strongly of cigarette smoke, and the windows can’t be opened, which makes the air quality even worse. Aside from Kit, the afternoon staff were unfriendly and seemed annoyed by basic requests. I wouldn’t recommend this hotel unless you have very low standards.

Would not stay even as last resort. Only hotel available for conference. Booked due to Wyndham name but OMG. Not inviting at all. Hotel room very dark and dirty. Rug filthy. Room smelled bad. Lobby dark and dingy. Look elsewhere. No security and people walking everywhere and checked.

Home Away From Home Everyone from doorman to the front desk workers to the waitresses and bartender to the man who watched my luggage after check out was wonderful. My husband had a serious surgery at the nearby Mass General Hospital and my stay would have been much more difficult without the warmth, kindness and professionalism of the entire staff. My husband will most likely need further treatment and I will definitely stay again at the Wyndham. Awesome home away from home!

Good Boston location The hotel had an excellent location and the facilities were suitable for what we needed. Agree with other comments about the front of desk staff not being the friendliest. Room was clean and well stocked, breakfast service was very good and breakfast staff were lovely and friendly.