Abbey Resort and Avani Spa

The Abbey again The grounds are lovely we had a harbor view. The staff is very friendly. I will say even though the rooms had been recently renovated the lighting especially in the bathroom is very poor, the sink took quite awhile to warm up and the shower head was not good. The mattress on one of the beds was worn so you rolled to the side. Our outside balcony had crumbling cement pavers. As far as common areas, there are plenty indoor spaces but the furniture is dirty and stained or had very worn cushions. They need a complete refresh on those areas. We are at both restaurants 240west for breakfast and honestly it was not as good as in the past but the service was great and the staff was very friendly. In the waterfront the staff was great especially Kelly the bartender she was super friendly and professional. I do wish they had pizza on the menu sometimes You just want to split a pizza. We will still return and hope improvements are still ongoing the outdoor areas are so pretty and well maintained.

Fantastic weekend excellent staff This place was green!! We were in town for a family reunion and there was something for everyone… the rooms were great and the food was fantastic. There was even a magic show going on. That was family friendly. We all enjoyed. Thank you for making our stay something to remember. We will definitely be booking again next year.

Do not go to this “resort”….. Do not go to this resort!!! Walls are very thin- could hear guests on either side of our room the whole night. They tried to charge us $60 over the quoted cost when we checked in. Bathtub did not drain. Shower cuts off mid shower (heard others with the same complaint speaking at the counter). Hot tub in spa not working- told us to go to the hotel hot tub. When we went to the hotel hot tub the next day- we were told it was not working. However- the spa one was working again- we would just have to pay $50 per person to use it (even though it was not working when we had paid to use it). They offer room service to the spa- but when you call- no one there. I left a message but they never called back. Had to call back later. It seems like nothing is working in this resort- and when brought to management’s attention- they just said they would discuss it with their staff. It is not worth the money. Do not go to this resort. If you are looking for a relaxing experience- skip the Abbey!!!

If you want to enjoy yourself Stay Away We live local but needed a place to stay for a few nites due to home being renovated. I physically went into The Abbey as I live 1 mile away to book 2 connecting rooms for 2 nites. It’s off season Hotel was very empty but the front desk had difficulty guarantee ing adjoining rooms. My father is disabled and wheelchair bound. I needed a Handicapped accessible room adjoining to any other type of room. I had to pay $50 extra per room to gurnatee adjoining rooms. Upon arrival we were in building 2 there was NO easy why to get to the room with a handicapped person. The hotel is barely complaint with ADA regulations and they charge you extra to keep your handicap family member safe by having adjoining rooms. Moving on from that issue each night a different restaurant in the hotel is open probably given it’s off season. We had kids with us and it was one kid’s birthday our plan was to order pizza to celebrate. FYI you CANNOT eat anywhere in The Abbey besides your hotel room with outside food. I asked if any restaurants at The Abbey have pizza? The answer is NO! I asked if I could pay extra to eat the food in a common area The answer is NO! I asked if I could rent the tables inbetween the pool and the game room to eat The pizza in and the answer was No! So we ate the pizza squished in our room celebrating a birthday. I than asked the front desk what restaurant is open and I was advised The Water Front when I looked online to book a table it was not open but closed until the weekend. I than was directed to room service that advised me it was The restaurant 240 but they had The Waterfronts menu. We went to 240 and it was not The Waterfronts menu it was the higher end menu which is fine but NO one seems to now what’s going on. We did eat at 240 for breakfast and dinner and the food was only aduaquat and that’s putting nicely. I easily spent $1500 for 2 nights off season for 2 rooms plus the game room and meals and I live 1 mile down the street. The pool was pretty much empty The game room empty and barely anyone in the restaurants . Everyone was friendly The servers were great. We made the best of the situation but definitely will not be back for any type of stay cation. Also don’t forget all the signs in The pool are And game room areas warning people NOT to have fun…NO Outside Food No Drinks No music playing pretty much No fun!

Birthday celebration It started out wonderful and ended perfectly. Eric made sure to feel we were welcome and checked to see everything was fine. he was so kind and helpful in every way. He is an asset to the Abbey and when a friend asked where to go for a spa experience I said don’t even think of going anywhere else so word of mouth is the best advertising she thus made a reservation for her and her daughter the day after Easter and made 3 spa appointments . I am also coming back this Sunday and Monday.