Club Wyndham Cypress Palms

A Fantastic Stay with Exceptional Service from Sandra! I had such a wonderful stay at Club Wyndham Cypress Palms! The resort was clean, welcoming, and had great amenities for all ages. One of the highlights of my visit was the exceptional service from Sandra, who worked at both the towel station and the mini golf area. She was incredibly friendly, kind, and went out of her way to make everyone feel welcome. Her positive energy and warm attitude truly made a difference in our experience. It’s staff members like Sandra that make a vacation feel extra special. I’d definitely recommend this resort to anyone looking for a relaxing and enjoyable getaway!

Excellent, far above my expectations Use the resort's recreational areas between your days at the park and shopping, for sure, you will have your batteries recharged and plenty of energy to enjoy your time in Kissimmee and Orlando.

3 Weeks at Wyndham Cypress Over the years we’ve stayed at Wyndham Cypress in Kissimmee. Over visits have always been positive until recently. The staff are very professional and do a great job, especially Gabi, Ted, Hector Jay and others. We were surprised however at the lack of security at pool 1. At several times, kids left unattended by their parents played volleyball on the pool deck at the same time parents were in the pool drinking openly beer, glasses of alcohol etc. Diving which is not allowed was performed regularly. We often encountered raccoons in stairwells as well at night they would run in the attic of building 6. This was brought to the attention of the management but this went on for the duration of our stay.

Wyndham Cypress Palms - excellent experience Stayed at this resort a number of years ago. It was fine but nothing too special then, and the one-bedroom was very small (just as they say it is). Decided to go back as the price was right and wanted to try a 2-bdrm. Was very impressed. Unit is very nice, good sized, clean, comfortable and quiet. Was on 3rd floor of Building 6 and looked out on the mini-golf course. Entire facility looks like it has been renovated. Colors are fresh and vibrant, furniture was well maintained if not new, everything was in working order, fitness room was well maintained, pools/spas were clean and painted, mini-golf looked like wasn't more than a few months old. Staff was very friendly and helpful. Facility is nicely located for attraction access, although the traffic is terrible at times (but it's that way throughout Orlando as something is always undergoing construction). Restaurants that are close are a bit "old-school" and that area looks a little run down, but the food is good. Old Town is just a few minutes away and it has tons of stuff to do. I could gripe about some minor things (e.g. hinge on a kitchen cabinet what was broken, difficulty reaching the cupboard for dishware) but it wouldn't lessen the experience at all. I would come back again.

Unsanitary, roach infested, worst customer service This was one of the worst hotel experiences I’ve ever had. The room was clearly not clean—the TV didn’t work, and when we reported it to the front desk, they said someone would come fix it. No one ever showed up. We came back exhausted after a long day at a theme park, hoping to rest, but were horrified to find roaches crawling into my ear while trying to sleep. We were terrified, couldn’t sleep, and have been awake since 3 AM. When we called the front desk in the morning, they told us to call again in an hour. At this point, I have zero expectations of them following through on anything. They don’t provide housekeeping for your visit. We were suggested to call them. But they don’t respond to any request. Stay here only, If you want to feel neglected and stay in roach infested property. This place is unsanitary, unresponsive, and completely unfit for guests. Don’t waste your money or ruin your trip like we did.