Colonie inn and Suites

Absolutely brilliant stay , definitely stay here again We are from the UK on a road trip . Booked this hotel on the last minute . It was very reasonable , we didn’t expect much . Well we were pleasantly surprised . Lovely staff ,we got upgraded to a spa room , amazing big room with all amenities we needed . Clean and comfortable. Free breakfast as well . Definitely would stay here again .

Yikes It was pretty bad but nothing was on fire and I didn't catch any diseases that I know of! There were holes in the sheets, dangling wires, and there were strangers hairs on my bedding. When we asked, they said "don't worry, they are washed daily!" But that's OK. I mean nothing was on fire and it's close to a diner.

Horrible, never again. At check in the clerk couldn't find our reservation and was very snippy about it. Also the place looks nothing like their online pictures. While we were checking in someone called the front desk asking for the number for the local police, so that was a red flag. Luckily (or not so luckily as it turned out) I had a printed confirmation. When we went to the room, there were a few really skeevy characters hanging around outside. The room was very dated and none to clean. Also there was no chain for the door inside, but it wasn't terrible. I ended up propping up a chair against the door so it couldn't be opened from the outside, that's how little faith I had in this place. The stay itself was unremarkable. Again, not the nicest place, but it seemed doable. HOWEVER.. a couple of weeks after our stay we noticed little bugs in our bedroom. We live in the country so we didn't really think much about it at first. I started getting itchy spots on my legs, went to the Doctor and she said they looked like bites. . Then we realized it was bed bugs. You read that right, BED BUGS. My home is spotless so we really couldn't understand where we could have gotten them. The pest control guy said that they had probably been there about a month from the looks of things, that's when I realized we had stayed at the Golden Circle. I immediately called them, really just to let them know, not looking for anything. The woman who answered the phone IMMEDIATLY denied it was their hotel, got very defensive and so on. She kept trying to rush me off the phone. I asked for the manager, she said the manager would have to call me back, although she seemed unsure if she was in or not (Seemed like a stall tactic to me). When I asked for the managers name she said it was Susan but when I asked for her last name she said "I don't know it". You don't know the name of the person you work for?? She could have said a million things, like they weren't allowed to give out names, but that's what she chose to go with. When the manager called me back, she was pretty much the same, denial, denial, denial. She did say she would have the room inspected and send me the report, but she really didn't want to talk to me at all. The SUPER helpful customer service person that I talked to at Booking.Com called her as well, and he said he gave her the option to call me, but that she didn't want to and would just send me the report. he also told me that she wasn't the manager, she was the owner. So some shady stuff is going on there. In a nutshell, Booking.Com is great, the Golden Circle Hotel is a big NO for us.

Close to saratoga Very misleading ny pictures , booked throuhh booking.com so wouldn't change our room. Very run down , don't waste money on spa room, wouldn't even get in it. Electric wires from tv hanging down wall. Yuck yuck

.Not worth it at any price. We were scheduled to stay here two nights, but cancelled the second night. The room reeked of smoke, moldings were broken, wallpaper was torn, sink had a spider-web crack in it, carpet was filthy, lamps were tiny and old fashioned and had very low wattage bulbs, etc. IT WAS A DUMP! My husband refused to even attempt the breakfast because he figured it probably came from a dirty kitchen.