Clevelander Hotel – Adults Only

DO NOT BOOK THIS HOTEL!! Don’t let the location draw here as I did . You will be disappointed! I would give this place 1 star because its location is undeniably awesome . However I’m mad at my own self because I didn’t have much time to research and look into hotels. So I went with this one because of its location and per the few pictures advertised it appeared to be bright and clean. It was nothing and I mean nothing as advertised . It was rusty (literally) and unkept. My bathroom flooded twice and I was there for only one night. And by flooded I mean from the bathroom seeping out into the bedroom and making it worse the place was literally a square… small!!! Like if I get off the bed my foot is at the bathroom . Way too small and close quarters for two people who are not a couple. I will say maintenance arrived very promptly but the issue was bigger than them . Whatever they attempted to do didn’t work because the bathroom flooded again the next morning when I showered prior to checking out . Way too much Drama for one night. I should have known nothing good would come out of this place . The entire please is dusty. Beginning at the lobby, the hallway, the room, the rooftop, the pool which has a “pool closed”sign on it and not one soul in the pool the 3 times I went near it . But the front desk the morning of check out claim the pool was never closed because they throw pool parties nightly . How misleading is that. A pool closed sign and no pool party . And if everything wasn’t already frustrating enough the TV inside of the room was what appeared to be no more than 16 inches. The place is a dump. And must I also add it wasn’t even super cheap to raise any alarm of being a dump it was close to $200 just for a night; So I still don’t understand why was it so bad. This should be illegal . It wasn’t even a night where there was anything special going on in Miami where hotels tend to up the price. In all my years of traveling, dining and adventures I have NEVER written a review whether good or bad. Don’t do it !!! Or do! Book here if you want you’ll just be disappointed; unless you are one of those people who aren’t big on cleanliness and comfortability. Take Care !

Thanks to Michelle! This is for the Hotel Only! This is really important! Please read my other review for the Clevelander restaurant! And honestly, it was all thanks to Michelle and another amazing young woman at the front desk (so sorry - we didn’t catch her name!). Their energy was so positive and welcoming, it truly elevated the whole atmosphere from the moment we walked in. As a bonus, we were greeted with a complimentary frozen margarita - which was absolutely perfect. Such a great touch! The location is fantastic. Our room was always clean, and anytime we needed anything, the staff was on top of it right away. The service was exceptional across the board. Thanks to the talent and hospitality of the team - especially Michelle - we're definitely coming back. Highly recommend staying here and asking for Michelle if you want that extra bit of awesome!

Not as expected. A lot of things were not as expected. When I checked in, the person at front desk did not know what they were doing it seemed. Didn’t even know about the 6th floor roof deck. The rooms were pretty plain and outdated. The shower water did not stay in the shower area and it flooded the bathroom the first time. Had to put towels down to stop the water. Telephone in the room did not work so couldn’t call front desk or anywhere else. The roof deck on 4th floor was not open or used. The roof deck on 6th floor was only used on Friday night. Not many people went up there. It was a good view from up there though. The sports bar was not being used all week. Barely anyone in the pool, which seemed a bit dirty. Drinks were over priced. Valet was convenient, but an additional charge I was. It aware of until I got there. Not too many people during the week were there either during a peak time. The location was in the heart of South Beach. All in all, not the best impression.

Amazing experience We had an AMAZING experience through out our staying at the Clevelanders hotel In Ocean Dr Miami FL I have to say i usually don’t do Reviews but this place definitely earned one. Our stay was for 4 days At soon as we arrived to the front desk, Mishelle went out her way to make sure we had every thing we needed Thank you Mishelle. Room and bathroom was clean every day Beds were also made every day We got clean towels, toilet paper, body wash and shampoo every day. Overall just and amazing experience. Will definitely be coming back to stay here again.