InterContinental New Orleans, by IHG

Good hotel I really liked the place. It’s nice and walking distance from a lot of restaurants and Bourbon street. The staff are pretty responsive. I think the price is reasonable for the place. The only negative comment I have is that the coffee maker in my room wasn’t working.

Hotel NOT to Intercontinental Hotels Standards My stay at the Intercontinental New Orleans was not up to the typical standard of this 'usually excellent' brand. To be completely transparent, this hotel was not my choice as I was staying there as part of an American Cruise Lines group on the night prior to our cruise departure. First, we waited for more than 20 minutes at check in, due to a front desk that was severely understaffed. We were given a room on the 5th floor, which is what I would call the darkest hotel room I have ever stayed in. Our view was out a window where just a few feet across was another building, leaving the room feeling like you were living in a basement. It was dark even when all of the interior lighting had been turned on. Even worse, we arrived to find that our room had not been completely cleaned, as we found six pillows without any covers all piled on the bedside table, (see attached photo). We called down to tell the management about the situation. They asked several times, are you SURE your beds are not completely made?" as if they did not believe the situation. Finally, after convincing them that we had no pillowcases, they said they would "immediately take care of it." An hour later, (yes, it took them an hour to come by even AFTER confirming that there was a guest concern!) someone came by and suggested we move to another room, but having unpacked we simply asked for the six pillowcases so we didn't have to pack up and move. The beds were comfortable, but the showers were difficult to use and several of the members of our group complained of water that was too hot, and they were not able to adjust it any cooler when they showered. The rest of our stay was average, including dinner at the hotel restaurant, and our catered breakfast. New Orleans has lots of other wonderful hotels in the central business district, any of which provides better service and more comfortable accomodations than this one. Just book one of those if you have the option to do so! My recommendation to American Cruise Lines? They need to select another hotel for passengers departing on their cruises, as this Intercontinental did not meet the standards of their brand.

A Truly Welcoming Experience! l Intercontinental New Orleans By IHG l I'll keep coming back ; From the moment I arrived, I was greeted with a warm smile and outstanding hospitality by Audra at the front desk. Her professionalism, kindness, and genuine care made me feel instantly welcome and at ease after a long day of travel. The entire IHG team went above and beyond to ensure my stay was comfortable—offering thoughtful recommendations, answering all my questions with patience, and making the check-in process smooth and efficient. She even remembered small details from our conversation, which made the experience feel so personal and sincere. It's not often you come across someone who truly embodies what great customer service should be, but Audra absolutely does. Her dedication, positive energy, and attention to detail turned a good stay into a great one. Thank you,Intercontinental New Orleans By IHG for being the one of the highlights of my visit! Because of you, I will definitely return and highly recommend this hotel to others looking for both comfort and exceptional service.

Beautiful hotel The hotel is in a great place - and has all the amenities one would want in a Intercontinental hotel. Breakfast buffet is good, but the restaurant is a bit dated. Room amenities are also good. Conveniently located near the Quarter, it has access to all the good food and venues NOLA has to offer. The personnel can be a bit stand-offish, but overall was a good place to spend our time at.

Impressed and pleased We were two couples traveling together and I booked this hotel through a deal with travel zoo. Overall, we truly had a great experience. The rooms were very clean and very well appointed with comfortable beds and linens. Maid service everyday. Our rooms were stocked with with everything we needed for our stay and the front desk was extremely helpful and friendly. The room service for breakfast was delicious and we received it within 15 minutes The hotel is only about two blocks from where the action is so it remains to be a quiet spot without any issues getting to where you want to go I highly recommend this hotel for all the above mentioned and especially for seniors because they were very accommodating