Arthouse Hotel New York City

Absolutely Terrible The worst experience by far. The pictures on the website are misleading for the city view room. The room I was shown will haunt my memory forever. Old, unclean, smelly and depressing. There was no mention of scaffolding or construction on booking. com when I selected it. There was a small sign on the front desk. I paid for a week. I insisted on a full and immediate refund, which I got. They claimed that the room was renovated. The lady at the front desk on the 30th of March this year between 2-4.pm was rude and denied me a bottle of water for my medication and told me to buy it from the coffee shop in the lobby, even though she knew I was a guest and asked for an additional $50 if I wanted an early check in. This is after already waiting in the lobby for two hours. The manager Fatima agreed to refund the amount I paid but lied that I was on the only renovated floor, then I overheard her telling another guest who complained about the same issue, on a separate floor that his room was on the only renovated floor. The staff helping out with the luggage were the only redeeming feature of the hotel. Customer service is an alien concept to them. It was not a cheap hotel by any means and I am very disappointed with the experience. I don't recommend this property to anyone. There are tons of better options in this price range. I finally booked myself into another hotel.

Waiting for our next stay Excellent location, close to public transportation, coffeehouses bars and restaurant. The hotel is super clean, comfortable rooms and super comfortable beds. friendly staff, great atmosphere with live music. There are great pastry in the morning at the hotel bakery.

Upper West Side, excellent hotel Loved my room, my bed, three (!!!) pillows, bathroom was always clean and your location is perfect, your staff always so helpful, from check in to check out. There are a lot of good restaurants in the area too. I will be back and stay at your property again and again!

Great stay Wonderful hotel. Hotel personal were very nice and welcoming. Rooms were clean and bed was perfect. Location not far from all visiting places considering NY is hugh. Everything was as expected and Restaurant at the hotel was Kosher (am Jewish).

Art house Fun! The room was clean and comfortable and we thoroughly enjoyed the balcony with views of the Hudson as well as Central Park. Great locale and all of the staff were friendly and helpful. We had left a jacket in the bar and returned the next morning to ask about it— it was in the Lost and Found and saved our trip! We will definitely be returning!