Grey Street Hotel

Style over substance Checked in at 11pm after a long day in London and the receptionist was nice enough. The lift is absolutely tiny so not sure you would fit the maximum of 4 plus luggage. Unfortunately the key card didn't work so I had to make a trip back down to reception. The layout for the rooms was confusing and like a rabbit warren with some steps so not sure anyone with mobility issues would be able to cope. Initial impressions were really good but when you looked closer it fell short. I booked a twin but the beds were extremely close together. My mattress sounded and felt like it had seen better days, The bathroom was missing a shelf, there was a suspicious stain by the toilet, the door handle was broken and the bath was very high to climb into for a shower. The shower door didn't close properly so water went all over the floor but The White Stuff toiletries were nice. I also lost my earphones in the night and when I searched for them on the bedside table the bottom was covered in thick dust. They weren't any plug sockets beside the beds which I found incredible in this day and age. We slept OK but I was woken up at 5.30am by the bin men collecting the empties on our first night and then the rubbish at 6.30am on the second morning. I was in room 25 which was located at the back of the hotel so I think the noise was less overall. The location is fab, closed to the main strips for restaurants and bars. I had a better stay here than the Easy Hotel further down the road but not sure it was worth the extra I paid for it. Just in case you are wondering, there is a kettle and complimentary Tea and coffee.

The owners of this hotel do not Care about customer satisfaction or service I broke my ankle on entering the bedroom as there was a step up which was not marked. The public areas has sings for steps up and down everywhere well marked. Other than giving me ice the hotel did not care. Did not even offer to pay for the second night we had to stay because of the injury. While holiday had to be changed at our expense and again the owners do not care

Great zLication What a great hotel! Perfect location for shopping, dining, sightseeing. Staff are so lovely and friendly. Nice comfortable room with pleasant decor. As it’s an old building access is a little up and down so maybe not so good if you have mobility issues, however, when we stayed there was a chap in a wheelchair so maybe check with the hotel. The breakfast was really good and hot food was cooked to order so was nice and fresh. Big shout out to Toni and Maria who were absolutely fantastic in the breakfast room. Nothing was too much trouble and they were so friendly. Thank you ladies (squirrel)! Reception were lovely and took great care of us and our bags when we were at the hotel super early. Another shout out to Shruti and Becky-keep doing what you’re doing ladies. If you are looking for a lovely, centrally located hotel the look no further than Grey Street Hotel!

Fab location in a great city! Fantastic location at the bottom of Grey Street. Brilliant bar in the hotel called Leila Lily’s…really great cocktails & a nice atmosphere. Our room overlooked Grey Street & was a decent size. Comfy bed & nice decor. No parking sadly but we parked at a total in Dean Street which can be expensive over a two night stay, so with bearing in mind. Overall a great value hotel in a fantastic location.

Style over substance The more I reflect on my stay at the grey street hotel, the more my mind boggles. The hotel markets itself as an independent boutique hotel in the heart of the city - and its prices reflect that. When you first arrive, you will be pleasantly surprised with its presentation: a modern a stylish lobby with an equally impressive bar and dining room attached. Check in was smooth and the staff pleasant. Getting to the room, initial impression is equally impressive - stylish decor, a desk with stationary, tea and coffee, hairdryer, iron and board. But after the first impression wears off, the cracks start to show. What looks like a clean room on first inspection quickly reveals to not have had a deep clean in what I suspect is *years*. Thick layers of dust could be found on the windowsill, the bathroom extraction fan, and the heating vent. The shower head was caked in limescale. The corners of the shower black with mould. Paint peeling from the ceiling. And dust bunnies flying around from corners of carpets where a hoover hasn’t been for some time. The inconsistency doesn’t stop with general cleanliness. The bathroom is stocked with luxury White Company products - but they have clearly been watered down in what I can only assume is a cost saving measure. The breakfast is also a strange puzzle to put together. The food itself is fine and varied enough to cater to anyone’s taste. But for reasons I cannot work out they have made the decision not to serve it in the fantastic looking dining room. But instead in a repurposed meeting room on the lower basement, complete with left over flip charts from yesterday’s meeting, suspended ceiling, no natural light, and carpet held down with duct tape. On my first day I was told off by the teenager manning the dining room for not pre-booking my breakfast despite having already paid for it in the cost of my room. When I asked why I need to pre-book he told me it was so he could “manage the dining room”. I suppose that answer might make sense if I wasn’t the only person seated… It’s also worth noting the “breakfast room” is situated next to the kitchen and the staff toilets. So the noise of the staff moaning about their job and the smell of the bathrooms accompany your breakfast experience. Again - why not use the purpose built and beautiful dining room?? I would not stay here again.