This is our new spot for an annual event in the area. Hotel was clean with easy access to where we needed to go. The management was responsive and very helpful. The facilities had been updated which made a great week long stay feel more comfortable and relaxing.

Horrible service and threats made The young man who checked us in was not only incompetent, but also disinterested in providing satisfactory customer service. He could not get our room keys to work properly, so we made 3 or 4 trips to the front desk on the first night alone, just to get both of our keys to work properly. He even suggested that we were putting the keys next to our phones and that's what the problem was. Then after a long first day out, we came back at the end of the second night to find that BOTH our keys had been deactivated again! The young lady at the front desk the second night was a lot more pleasant to deal with. She said she'd never encountered a situation where the room keys had done this before. But she offered much better assistance in that she provided a business card for us to stay at our room and call her at the front desk from our cell phone if our room keys did not work after she reprogrammed them. The night we were checking in, the young man spent his entire shift sitting in a ducked off area of the front lobby unless someone walked in to make him do some work. This is the kind of thing that front desk staff do in the wee hours of the morning (midnight till early morning hours) because there are not that many guests coming in and out at that hour requiring assistance. But we were checking in around 8 or 9 pm. So because we had to return to the front desk THREE TIMES due to our room keys not working, every time we came back, we had to get him to come to the front desk from where he was lounging in his "hiding place". Breakfast was lacklustre and the egg omelet "thing" that was offered was clearly made on a previous day and I watched the same young man who checked us in microwave these egg pieces to put them out. The concern here is not that they had been made previously and were being microwaved. But we wondered how long before that day they were made, and how many days had they been microwaving them and putting them out with the intention of doing this until they were all gone. I say this because both mornings we went down for breakfast, we saw no one else there, so I really don't know how many days after we left, they were still reusing these same "eggs" until it was time to finally make a new batch. There were carafes with coffee and hot water for tea, but the coffee that my husband tried was lukewarm and the "hot water" that I poured into my cup was frigid! I had to microwave the cup of water just to make some tea. We opted to forego the cleaning of our room until we'd checked out. So we went to the front desk to ask for face towels in order to take our showers on the second day. We were given 3 face towels. I thought we would not need the 3rd one, but I was thankful we had it, because one of the face towels was riddled with short hairs, presumably pubic hair. (???) This was disgusting to discover because you trust that the items provided for use in the room have been washed enough to remove at least obvious visual evidence of prior use. I first stayed at this hotel years ago when it was the Comfort Suites. That experience was horrible. I vowed to never do it again. Not realizing that it was the same place with a different name when I booked a reservation with Days Inn this time, I was expecting the same great service that I always get from Days Inn. This will never happen again. Thoroughly disappointed. When I posted this review on their website, I received a threatening letter from someone who was responding thru the survey site. None of the allegations in her email were true. (Screenshot included) It's interesting that this is their response to honest feedback tho. A screenshot of my response to her is also included. In response to my review for this hotel on their official Facebook page, Days Inn Rosenberg personnel tried to air some grievances they had with me, except the person they were referencing was not me. They mentioned very personal details about credit cards declining, etc. Again, this was not ME! However, this is a very bad business practice. In addition, when they figured out that they were attempting to embarrass the wrong person, they stated they would address my concerns (no apology), then they promptly deleted their WHOLE Facebook page. (Screenshots included depending on how many I'm allowed to upload to this review)

Get away The wife and I rode our motorcycle to Rosenberg and checked into the Comfort Inn hotel. We just swam in the pool and relaxed in our room. Restaurants were close enough to walk to from the hotel. It was a nice get away for the weekend. We’ll do it again whenever we want to relax and just take it easy.

good value The room was super clean and larger than we normally have. Everyone was friendly and helpful. The desk lady helped us find a nearby restaurant and gave excellent directions. Considering the cleanliness, the friendly staff, and better than average breakfast, we consider this a very good value.

Clean rooms,good breakfast All the staff was very accommodating and friendly. Very homey. Property is older and there was a slight old smoke smell in hall, it is now a smoke free hotel, prob from when it was not. But the rooms smelled clean and were clean.