Best Western Watertown Inn and Suites

Andrea is the bomb! I second many people's opinion that the people at this Best Western rock. Andrea was so super lovely to us, our kids, and made our stay really a joy. My four-year-old looked forward to going back to the hotel just to smile at her. The room was clean, no odd smells, soft towels, good shower, great pool area, good breakfast, Wi-Fi, in-room fridge and microwave, convenient location off the interstate. Dunno what more you could want from a hotel. Thanks so much!

Nice property! Would stay again if elevator is in working order The hotel has curb appeal. The checking in went smoothly. They did have a humidity problem which was explained to us on checking in. All the fire doors had to remain closed. The pool area was well maintained. The room was very clean & nicely decorated.

Friendly staff and good location Nice facility, right off the interstate, easy access. Great staff friendly and helpful, good breakfast. I stay at this place on a regular basis and their quality is always consistently good. On the weekends they do host a number of family reunions so make sure you get a room away from the congested areas if you visit on a weekend.

Great hotel with waterpark We booked this hotel as a last minute stop during our road trip. We arrived late at night and the gal at the desk was very friendly and efficient. The room was spacious and clean. We enjoyed the water park in the morning. Multiple staff members offered to open the slides for my boys as a special treat for them as it was not the normal slide hours. The staff were all so friendly and helpful.

Everything You Could Want From A Best Western This hotel received a $5 million renovation a couple years ago, along with a rebrand. It was a significant change for their staff, with everything from a new PMS and a new rewards program to different brand standards (Best Western vs the formerly Holiday Inn Express). The hotel has gone through its share of staff, but there are two who stand out. Andrea, the Front Office Manager, has been with this hotel for about 8 years and has remained a critical staff member who not only greets you with a smile, but is a leader to her team and a champion of guest loyalty. The other valued staff member is Kristi, whose devotion to this property is approaching nearly 20 years. She is the badass breakfast attendant who takes her time to greet everyone, and she can keep up with the demand of a full house of families and sports teams. She also cleans the public areas, which is critical for keeping a positive first impression whenever a guest enters the hotel. On top of everything, this property has a waterpark and is one of two Best Westerns this side of South Dakota to have one. The waterpark is a very popular amenity for the leisure crowd, driving the hotel’s occupancy through spring, summer, and autumn. This hotel has every capability of becoming a Best Western Plus. Best Westerns provide a level of service and value that drives their brand loyalty every year…and people like Kristi and Andrea make you want to come back.