Palihouse West Hollywood

Vacations Ruined , Doble charges I am currently staying at the Polihotel in West Hollywood. I booked 2 rooms one for a total of 5 and the other for 4 nights. One Of the rooms was for the amount of $863.32 and the other room for $694.31. The ending total for both rooms should had been $1,557.63. , but instead it finished being $2,420.96 that is an additional 863.32 to my bank account. Upon check in the front desk agent ran my debit credit card several times for my rooms . Every-time she ran my card , it kept placing an hold on my funds on my card. Leaving me with out money for my 5 night stay in Hollywood. I tried to explain this to several people in front desk including a gentelmen by the name of Leo . That’s when the blame game started . I was told it was my fault because my card declined , that it was bookings.com fault , that I needed to contact booking .com so that I could have this sorted out. And finally that I need to call my bank so I can get my money back. All of this is confusing and frustrating , No one at the front desk wanted to help , the attitude was like they did not care, there was no ownership what so ever. I have been in the hotel business for over 21 years , when situations like this occurs the hotel and the guest will come up with a solution together. I told Leo that the hotel needed to call my bank and provide their merchant number, and that the bank was going to request a letter from the hotel requesting that release . The response I got was that I was the one that need to contact the bank. So here I am ; day three ,stuck in my hotel room trying to get this sorted out . I had to cancel most of the activities and my first time vacations to LA have been ruin. I would have been nice if a staff member would have explained this. Beware !

Great place Boutique hotel in West Hollywood, geared for long term stays but also perfect for a long weekend. Spacious suite with galley kitchen, comfortable bedroom area and tiled shower. Great front desk staff, very personable. Mardi restaurant serves well prepared breakfast, lunch and dinner. Public areas could use a little dusting....

A+! Truly excellent! I had an awesome stay at Palihouse during my recent business trip. It is a luxury to have an accommodating staff that makes the stay trouble-free. Much thanks to Hector who is a diamond!

Amazing stay Hector took care of me from the beginning to the end. I landed early and requested an early checkin so I could refresh after a long flight before my meeting. He got me in early and gave me a room that was FANTASTIC.

Palihouse West Hollywood I am fortunate to be able to travel several times a year for biz and have had a variety of experiences while staying abroad & domestic. Hector and his team have really raised the bar in hospitality and being accommodating to a few requests without missing a beat. After an 8 night stay I was NOT ready to leave! Just don’t tell my dog I was considering extending my stay. Thank you Hector. Til next time, John