Comfort Inn & Suites Murrieta Temecula Wine Country

Pass it up. This place has seen better days. Furniture and bedding are worn out. Flooring throughout needs replacing. Night staff is lazy and had an attitude, don’t interrupt her online solitaire game for the needs of a guest. The only nice amenity is the indoor pool.

Large rooms They have a very large room that accommodates a large family. Service animals are welcomed and staff is friendly. They have an indoor pool and provide breakfast. It’s an older hotel so it’s not the most up to date it can be but it’s great for families on a budget.

Pretty good _ The room was adequate. I didn't like the sink outside of the bathroom. Friendly staff, only negative was we checked in as a party of 2 and they gave us one snack bag. The breakfast was great! We had a problem with our TV and they fixed it immediately. Free parking is great!

Reliable clean lodging. Spouse and I spent two nights here while on trip to visit long-time friends. Location is convenient to highways, as well as surface streets. Multiple eateries, of varied offerings, within short drive. Facility was in great shape, brightly lit, and clean. Hallways wide and well lighted. Food offerings were as would be expected, with food area nicely organized. Disappointed that only "artificial creamers" were available, and not genuine half and half. Staff interactions were smooth, friendly, courteous, and helpful....particularly night desk staffer David. Price consistent with going rate in that area. We would stay again when next in that area.

Rude Customer Service We were staying for the Labor Day weekend. We normally stay with Hilton but was sold out so we ended up staying here. Hotel is a bit dated but we made the best of it. After our first night the following morning we called down and requested the room be cleaned as were leaving for the day. The front desk agent confirmed that our room would be cleaned. We left and came back about 12 hours later. To our surprise the room was not cleaned. We called down to the desk as there were two agents sitting down there fraternizing. My mom asked for the trash to be taken and fresh towels. The front desk girl janelle begin telling my mom that she was getting off now and could not help her. She said if we wanted towels to come get them ourselves and just put the trash outside of the door. My mom asked if she could just bring the towels up as it was there error for not cleaning and she was tired. Janelle told her that she was off and was leaving now and then got off the phone with my mom. I called back and asked the another girl at the front desk what was the name of the rude girl that was just on the phone with my mom she did not tell me at first and then I asked again and she finally said janelle. So we then hung up. A second later janelle calls back and said what’s the problem to my mom who answered. My mom said my daughter just called down and so janelle wanted to speak to me. I said to her you are rude and lazy. And she got irate and acted life she wanted to fight. Such ignorance so I hung up. No customer should have deal with this type of behavior all because we wanted our room cleaned. Beware of booking here..