Extended Stay America Suites Seattle Southcenter

Great place and a great value. The staff is always helpful and friendly with everything I need. The room was clean and organized. You can walk to Southcenter Mall, which is right around the corner, along with many dining choices. I will definitely stay here again. Pets are welcome here, and they have an area for them to run around. Definitely a safe place to stay if you have your family with you on a trip.

Strange Stains and Sights Originally, I had no problems with this hotel. It was fine - cheap and got the job done. The staff was slow but friendly. The lobby and halls were relatively clean considering everything. My room was acceptable, that is, until I went to transform the couch into a bed. YUCK!! Just abhorrent. The mattress was stained and dingy. Gave big biohazard vibes. Very gross. I couldn't sleep peacefully after that.

Unhappy I traveled to Seattle for work, and I often travel for work. I prefer staying at extended-stay hotels; I enjoy cooking and don’t always want takeout. I stayed at Extended Stay America Southcenter for over two months. I expressed some dissatisfaction with the condition of my room and made a reservation for another room at the same hotel. The manager told me I could move to another room, but the housekeeper was absent that day, so I had to wait until the next day to get a new room. Days later, I inquired at the check-in desk and got a new room. She made me a keycard for a different room and told me to take my time moving because the cleaning staff had left for the day. As I was packing to change rooms, some random people opened the door and came in; they saw me and left. Shortly after, a man started banging on the door as if he would break it down. I opened the door, and it was the manager, an intimidating guy who started yelling at me. I explained that his employee had rented me another room. He told me that the room I was in was listed as unoccupied and that he had rented it out. Then he left. I moved into the new room and was satisfied that it was much better than the last one I was in. However, when I talked to the lady who facilitated the move, she said (she was typing it as we spoke) that she would flag the room, saying that it wouldn't be available until the following day. The next morning, the manager came banging on the door of my new room and told me I had to leave. He put me on the DNR (Do Not Rent) list. I know this because. I get that there was a misunderstanding, but I don't understand why I'm the one being punished for this hotel’s lack of communication. I get that the manager was embarrassed, and I’m sure that the people who rented a room that wasn’t ready were upset. I don't know why the manager chose to be angry at me. In addition to this behavior, the hotel charged my card for $319, and I assume that I won't get my deposit back. I travel for work and stay in hotels often. I have stayed in hotels for extended periods. I stayed in a motel for over a year because the project I was working on and in charge of required me to be there often. Needless to say, I have spent probably half of my adult life living in hotels after leaving the service, and I am in my 50’s now. I have never been asked to leave, lost a deposit, or been charged extra fees after leaving. While I would never choose to stay at Extended Stay America - Seattle - Southcenter again under the current conditions, I believe it is excessive for ESA management to steal my money and put me on a DNR list.

Wonderful The staff was there was really Wonderful and helpful. The room was very clean, and comfortable. I never been there before, and it was better than I extended. All the staff was Professional, Organized.

STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! If I could leave a zero star review I would. I book hotels all over the country for my staff of full time travelers. They like extended stay because they have kitchenettes. We get weekly rates and the company pays for the first two weeks of each job. From the get go we had trouble with this hotel . We pre booked, did third party authorization and paid for two weeks up front When my employee arrived in the middle of the noght from the airport - they told him the credit card didnt go thru and to get out. Very rudely. He called and woke me up and I then argued with the front desk for an hour. A full hour. I gave her another credit card and she said shed get to it when she got to it! Oh no maam. Hes been traveling all day and has to work tomorrow. When she finally ran the card she relized she entered the wrong info on the first card and thats why it didnt go thru. "My bad" was her response! As if that wasnt bad enough after my employee checked out 2 weeks later (they were continuously rude so he found a room elsewhere) they charged our company card over $900 for damages they claim he caused. The "photo evidence" they provided was neither proof or $900 worth of damage to their obviously in need of updating bathroom. Stay away.