When I picked my dog up from her grooming appointment I noticed she was in a lot pain and discomfort in her genital area. At first I thought maybe she was just a little itchy from being trimmed down but by day 3 of not being able to walk without falling to the ground licking herself, shaking excessively, and crying I realized that something needed to be done. I took her on a Saturday, so when I called this office first thing on Monday morning I was told that the owner would call me back, but I still have not heard from anyone. I was hoping they would give me some suggestions since I've never had something like this happen to my dog, and she has been to several groomers before. My poor dog can't walk and all she does is sit on the couch and cry :( I have never seen her like this and it's breaking my heart!! I called the vet and am going to try a couple things at home, if that doesn't work I'll have to somehow come up with the money to take her in to see the vet. I hope it's not anything more serious. Not very good business practice not to return a concerned customers phone call. The lady who answered the phone could not even give me any explainations, advice or information. You would at least think that they would have trained staff there, and even if the receptionist could not answer my questions then their would at least be a groomer to speak with.. But all she said was that the owner would call me back... and like I already said..... I still have not heard anything!!! I DO NOT RECOMMEND THIS PLACE!!!!!!!