At first I wasn't going to say anything, but I decided to, not as a means of blasting the place, but just honestly, so that they, and others know. I've been getting massages all my life, my mother did massage for many years, and so i know my way around a good massage.
Firstly, I am not a huge fan of the location, as it is right off the highway and the walls of the establishment are quit thin, and you can hear traffic passing by. Now that, in and of itself, isn't the end of the world, especially if there is some ambient music drowning out the noise. Which leads me to my next slight complaint.
For me, as soon as I enter the massage room (not the lobby, but the room where I'll actually be receiving the massage) I expect my senses to enter relaxation mode. I expect there to be aromas, dim/low lighting, and ambient music playing. There was none of that. Super bright light, no music.
The morning of the massage, I received a text from the establishment saying that my massage therapist, Charla, was out sick. Then i got another message saying to disregard, and that all would continue as scheduled. However, throughout my massage, Charla was coughing. I'm sure you can imagine thats disconcerting during these days of the coronavirus. It was impossible to relax.
Prior to the massage, she asked me what I'd like her to concentrate on. I specifically said my back, but she literally only worked on my back for 5mins or less at the end of the massage. She played the ambient music from what seemed to be her cell phone, tucked into her pocket, as opposed to a proper bluetooth sound system.
I was always told that massage therapists are supposed to keep at least one hand or some form of touch with their client at all times during a session. To achieve this, most massage therapists have a utility belt with their oils and such easily accessible, or have these things within an easy reach. Charla seemed to have her oils and such across the room. Which meant she kept leaving my body to get more, and I had to hear her moving about the room unnecessarily.
Lastly, as I mentioned before, the walls of the establishment seem to be very thin, and at moments during the massage I could hear people (at least one of which sounded like they worked there) speaking loudly and moving about the place loudly.
If you took the time to read all of this I swear I'm not trying to be "that person", I'm genuinely trying to give constructive feedback because you never know until someone tells you.