Great hotel! Very nice and clean hotel. Staff was extremely friendly, especially Lori at the front desk. Super convenient if you're going to sesame place, it is less than a 3 minute drive. Clean pool, very good breakfast with tons of different options.

Great Stay because of a Great General Manager Our stay was from July 26th to August 1st, 2021. When we arrived, we had some issues with the room we were placed in the first night. The General Manager, Lexi, contacted us in the next morning and came to our rescue! Lexi was very professional, caring and apologetic. She moved us to better accomodations! She also made it possible for me to virtually attend some required meetings for work. Also, Tanya, who works at the front desk, was also very professional and helpful, throughout our stay. Tanya made sure that our issue with the leaking shower head was resolved in our new room. Lexi and Tanya are assets to Resident Inn and Marriott. They both made our stay very pleasant and enjoyable!☺️

Love love love We stayed here on our trip to Sesame Place on June 17th. Upon arrival we were told that we were upgraded to a two bedroom suit. The suit was extremely clean and spacious. Breakfast was included. Definitely enough to have a full tummy before heading to the park. The fridge, sink and microwave were so useful to us with small children. We also used their indoor pool, which is open the vast majority of the day, and it was very clean as well. Nothing bad to say

Children are mistreated by hotel staff On the first nite I was threatened by employee Phyllis who weaponized police action against me bc my baby was making noise. I truly regret that families with young children are treated like a burden & with zero tolerance or sympathy. For that reason, I selected this location because of its proximity to Sesame Place & the claim that the hotel is family & pet friendly. But upon receiving a noise complaint- Phyllis approached my room door and was immediately unfriendly, confrontational and combative. I apologized for the baby’s crying & yelling- I explained that my baby was simply tired & irritable from a long trip (I was busy sanitizing the dirty room we were given)- Phyllis rudely and very wickedly said “well maybe you need to change her, feed her, cover her mouth or something because if I get another complaint I will call the police”. This woman actually suggested I smother my child to make her be quiet- she must be some kind of child predator. The pure evil of her to even suggest that for a baby is beyond any reasoning. It was disturbing and heartbreaking to be threatened with unecessary police force over a noise complaint. Furthermore to have been treated with such hostility and intolerance for my baby contradicts any claim that the hotel is welcoming to families. She was entirely unsympathetic and impatient with my family. She didn’t attempt to make any intermediary suggestions before threatening to call the police on me- which I take as a serious threat against my life and safety. Phyllis could have offered a snack, a toy or invited me to sit in the lobby area until the baby was calm- she clearly had a million other compassionate, understanding & appropriate options she could have offered but instead chose to threaten to call the police on my family- when there was no crime committed. My baby was even at the door saying “hello” to Phyllis repeatedly and she completely ignored my baby and refused to acknowledge her at all. Phyllis was cold and very mean spirited. My complaint regarding Phyllis was met with a very insignificant response that basically said “we’ll talk to the employee”. I am incensed by the underwhelming action and dismissive response. The awful encounter with Phyllis overshadowed my overall disappointment with how dirty my room was. They aren’t doing a thorough job cleaning or sanitizing. And they definitely aren’t using any special COVID cleaning protocols like they are advertising. I had to sanitize my entire room and was wiping away dirt and stains from surfaces that should have been clean. The fridge had food stains and spills which I was able to wipe clean- proving they never attempted to do so. The shower wall and curtain had hairs, there was a ring in the tub. The toilet basin also had a ring. There were multiple fingerprints on every door handle- which proves they aren’t cleaning those high- touch surfaces like they claim. At best, they probably just straighten up but they definitely aren’t sanitizing as evidenced by all the residue, stains and dirt I had to clean. I knew something was off when I got to the second floor where my room was located and it smelled of cigarettes and mildew - unlike the first floor lobby area which smelled like cleansers. Taking your money is the easy part-living up to the standards they claim to have does not appear to be as easy for them to do.

Pot Palace or Doggy Den Booked a week long stay while our floors were being refinished. Checked in shortly after noon on a Monday and within an hour the hall ... and then our room was flooded with the heavy odor of pot... despite complaints to front desk, this continued all week.Of course all activities and amenities were closed or canceled due to COVID. The hotel was full of both human guests as well as dogs... so many dogs! The dogs were fairly well behaved.. some barking but constant opening and closing of doors to the stairs as owners brought dogs outside was terribly disturbing. Cannot believe this was a Marriott property.. really disappointing.