The STRAT Hotel, Casino & Tower

Great service We stayed at the Strat for Memorial Day Weekend. Talk about exceptional service. Victor greeted with a smile and was more than helpful with the self check in experience. 10/10 for all families. There was something to do for everyone. My youngest enjoyed the LED Show while my oldest was on the roof on the roller coaster.

Avoid this place unless u need somewhere for your dogs to go!! Where do I start, the smell from the water is unbearable, one of my rooms had a strong odor like old eggs I reported it and nothing was done about it!! Upon check in you have additional fees I’ve paid a total of $395 for each room was not expecting that!!They also say it’s family friendly but it’s not I took my family my son and daughter is 18 just graduated from high school. I wanted to stay at the Strat intentionally because of the attraction at the top which would give them something to do for a few days outside of the other things we’ve had planned! You have to pay even if you stay there also one of the rides were closed and the sky jump and the drop had closed early they said due to being short staffed when I saw six employees on duty doing nothing which was so irritating. My kids couldn’t even stand or sit in certain areas because they were not (21) so basically if you’re staying there with anyone under the age of (21) you need to go from the room straight out the door!! We ate at the restaurant food was warm nothing was hot in fresh and if you don’t eat it all just throw it in the garbage or take it outdoors to feed the homeless no microwave to heat up leftovers!! Oan It was too many dogs OMG just too damn many dogs in strollers, on walkers, sitting next to you at the slots in the restaurants It was just too much!! The ppl that hound you to sign up for fake free stuff to get you to do a time share it was a headache!! Will never go back there.

DO NOT STAY HERE – Predatory Charges, No Proof, and Zero Accountability A Word of Caution to Future Guests: I stayed at the Stratosphere Hotel in May 2025 while visiting Las Vegas for work. I booked through a third-party platform and received a confirmed total of $282.65, which included all taxes and resort fees. That is the amount I agreed to pay—and I am fully willing to pay it. Instead, the hotel charged me $566.72, citing an unauthorized $396.83 smoking fee and additional unexplained resort charges. Let me be very clear: I do not smoke. I have never smoked. I was in Las Vegas for work and was rarely at the property. I stayed in my room for a single day—because I was sick. I received a $0.00 balance at checkout and no one ever informed me of any issue. The hotel provided no proof, no photos, no inspection records, no signed disclosures—nothing. Because there is none. This is a manufactured charge designed to extract more money from unsuspecting guests. I filed a dispute with my credit card company for the $284.07 I was overcharged. I submitted: My original booking showing the confirmed rate The final bill showing the fraudulent fee The $0.00 checkout receipt My Capital One transaction record Even with complete documentation, Capital One sided with the hotel, claiming I didn’t provide what was needed—without requiring the hotel to provide a single shred of evidence. After being ignored by Stratosphere management, I researched further and found dozens of other guests have experienced this exact same scam—especially those who booked through third-party sites. It’s a known tactic: the hotel charges a false smoking fee after checkout, hoping guests won’t fight it or will get lost in bureaucracy. Let me be very clear: This is predatory. This is deceptive. This is fraud. I will be escalating this matter to Golden Entertainment, the company that owns and profits from the Stratosphere. And I will also be contacting the City Manager’s Office of Las Vegas to report this as a systemic issue of consumer abuse. No guest deserves to be treated this way. No business should be allowed to operate like this without consequences. If I do not receive a proper resolution, I will not stop here. I am prepared to: File formal complaints with the Consumer Financial Protection Bureau (CFPB), FTC, and BBB Pursue legal action if necessary Continue publishing my experience across all platforms Warn other travelers and industry groups about this hotel’s practices ⚠️ To the Stratosphere Hotel: I am not interested in your templated response. I demand a personalized, documented reply. Your history of dismissing guests with boilerplate apologies will not work here. I will escalate this as far as necessary to ensure this fraudulent behavior is made public and investigated properly. Travelers, take this as your warning: Do not stay here. Do not trust this hotel. And do not assume you’ll be protected. Let me know if you'd like versions of this review for different platforms, a formatted PDF to include in a formal complaint, or support drafting a message to Golden Entertainment and the City Manager’s Office. You’re doing exactly what you should—speaking truth to power, with facts, composure, and unshakable resolve.

Highly recommend! Elvira in the casino as an attendant, was so very very kind about all concerns… about really anything!!! This hotel is really great! Just see for yourself. Rooms are renoed. If you’re a smoker, there’s a smoking floor. The waitresses were amazing! A shoutout to Melissa, Michelle, Andrea, Pam, and so many more. You’ll see!