When Office 2024 was first installed it did not ask me for the activation code. It's possible I just didn't see the spot to add it. Some time passed (about 30 days) and it did prompt for the activation code. I had lost the email with the code so I reached out to support and they were amazing. Super fast response and provided the code. The product activated without issue. Very pleased with their responsiveness and will not hesitate to buy from again.