Recommend emailing them first before using the Groupon to purchase as a gift for individual kids as it can be a little tricky, but truly phenomenal customer service. 5 stars!
This has been on my list to experience, and it met my expectations. The space is larger than I anticipated, with a wide variety of animals. I especially appreciated how many exhibits were viewable from ground level with clear plexiglass, making it easy for little kids to see without being picked up. The feed cup was a fun, interactive touch.
We visited on a Sunday afternoon and it was nearly empty, which was a plus. The only downside was that the website listed closing at 6pm, but when we arrived at 4pm we were told they were closing early at 5pm. While it only took about 45 minutes to see everything, it did feel a bit rushed as staff were already cleaning and putting things away. It felt like they were waiting for us to finish up.
In the end, we were able to see what we came for. I later noticed they had posted the early closure on Facebook, which I missed, so I’d recommend checking their social pages before visiting just in case. The Groupon was a great deal—I think I would’ve felt more disappointed paying full price.
What a great experience! It was challenging, but really fun. The staff was very helpful and quick to provide us clues when we got stuck - without making us feel stupid. I'd do this escape room again in a heartbeat!
