Quality Inn Bainbridge

Would never recommend this hotel. Stayed June 28th thru 30th, 2024. This was the worst hotel that I can remember ever staying in. Hot water was on part of our stay, but we had to request it several times. The chair in the room was dirty. The lamp in room was in bad condition. These conditions applied to all three rooms. Something bit me and left several swollen areas on my body and when I saw something crawling on the bed sheet I captured it, I took it down to the front desk i was told that it was a fire ant. We had three room and it was to late to change our hotel plans at this point. On June 29th after several complaint the staff offered different rooms but the other 2 room occupants were not on the premises to help make that decision so since we were checking out the next morning we just stayed put. I ask the manager Sujata Patel in an email to give some compensation but she would not. I called cooperate and they gave 8000 points which enough to stay in another run down hotel. Staff were nice, Hotel was not. G. Snead

Fantastic employees! I told this employee was getting a 12 out of 10 rating on trip advisor from me. Super friendly and amazing hospitality skills! Does not make you feel rushed and really does give you the room best for your needs!

Disappointed Roaches, dirty chair, bath vanity missing bottom floor, spotted comforters, 1 inch gap under front door. We spoke with the front desk clerk immediately after opening the door to the room, he advised that he could not move us to another room because we had entered the room. I asked for the general manager to give me a call. The front desk clerk advised that the GM was in Miami, and could not be contacted by me via email. Nationwide customer service advised that they could do nothing further, they did document and gave me an incident number.

Filthy carpet! Hotel was a last resort-nothing nicer was available. Outside didn’t look too bad, inside of the room was obviously a poorly executed renovation, but appeared to be fairly clean. BUT-the carpet was old, stained and generally just nasty. Come Monday, I will be calling the local Health Dept. They should not be able to expose the public to something this filthy. Our choice was to wear shoes at all times, or sleep in our car. We were simply too tired to drive to anything else, even if we had been able to locate a room. My advice-don’t!!

Came back to hotel room OPEN - and they wouldn’t refund me. Cops here a lot. This place has gone way downhill - and their customer base is gone. I came back after work and my room was OPEN - I went to the front desk to get some help, but the clerk was not at work. There were housekeepers there, but no front desk support. I had to leave after about an hour of waiting - no way was I staying there when someone with a key got into my room. I called the owner to try and get a refund - she refused. I called the 800 number - they did not give me I refund for a night I didn’t use, and a room opened while I was gone. I’ve since moved to another hotel nearby - the last 2 times I stayed I saw police at the Quality Inn. The parking lot is also near empty. Avoid this place, for your safety.