A Manifesto for Marriott First of all, I want everyone to know that Shaleeka at the front desk was very friendly and helpful and handled my registration issues so QUICKLY. If only Corporate learned a thing or two from her attitude. It just feels like the online prepay system is designed to be intentionally hostile to navigate. My employer submitted the prepayment WEEKS AGO for my 2 night stay. When I was emailed what APPEARED to be a receipt with a registration number and the total payment received, I thought I could relax.' The hotel room is one less thing I don't need to worry about going terribly wrong', I reassured myself that SURELY they'd send notification in such a case. (Insert quip on the irony of this weird "TIME TO RELAX" all cap marketing campaign. LIES.) Regardless, Shaleeka helped me. She was friendly and helpful, and quickly solved the issue. (almost like this is a recurring problem for employees checking into rooms pre-paid for by employers.) But SERIOUSLY Marriott, if you need verification from the card holder that the registration prepayment they just submitted is in fact for someone other than themselves, THEN ALLOW THE OPTION TO VERIFY THIS AT POINT OF PAYMENT. Or in the very least, send an email following up. NEITHER HAPPENED HERE. Seriously. Why.   OH AND. Let me preface this by stating that Marriott's history of exploitative employment practices - particularly those inflicted on housekeeping staff - reveals to me the true root of the problem here. Over a 3 day period, I kept seeing the same housekeeper, just the one. With the daily cleaning policy (formerly the  deceptively marketed and controversial Make a Green Choice policy) I can only imagine how difficult keeping up with it is. But the Marriott corporation is the source of these issues. NOT the employees. That being said, there's still a pandemie on, you should probably make sure the employees you have are actually physically able to keep up with your demands to triple what they were already barely keeping up with.   Now, if you're reading this and you're an employee, I don't think this is on you. You are operating in an exploitative system the best you can like so many of the rest of us. That being said, I also am coming from the perspective of spending 4 years working as a night-shift janitor at a surgical clinic and ER Vet. And believe me I get it -  you need to make a quota. Making decisions about the acceptable corners to cut is part of the job. Anyone who disagrees either has never actually worked in the industry, OR is either committing wage theft or the victim of said wage theft. Like vacuuming under every nook, dusting every flat surface, cleaning every mirror - just IN CASE there's a single particle, or smudge. But I knew that sanitizing the exam tables or cleaning up blood and other biohazards, THOSE are the corners you don't cut. Here it's bedding. That's the one thing. Followed by sanitizing the bottom of the tub. Two things. It wasn't even kind of subtle. I immediately noticed the hair on and around the pillow, I found food crumbs, what looked like sesame seeds from a hamburger bun and lord.. BOOGERS. At this point it was already 3:30 am and I was exhausted, so I took off the boogey sheets, the blanket and duvet and slept at the end of the bed on a **visibly clean, but very much not** fitted sheet for 3 hours of unsatisfying sleep. Just next time..change the sheets. Okay? And hey Marriott, yeah. Some of us are being charged a 50% premium on electricity during business hours now. While we are busy doing that, would you mind making a list of your absofave ways to wastefully consume resources? Here's one: Keeping these "smart" TVs constantly on..just waiting to creep me out with a performative greeting when I first walk in the room. *wow so impressive* A personalized interface. "Good Evening, __________. TIME TO RELAX" is so cringe-y and try-hard btw. Has someone in marketing told you that yet. No? Huh. Maybe soon you'll realize that nothing is more annoying than the pandering charade of a corporation. Don't act like you know me. I'm not your friend. I know what you are. That's gonna be a nah for me. <3

Tired, Worn Out, and Not Deserving of Marriott Brand This property is highly disappointing. I am surprised that it carries the Marriott brand! It is in desperate need of renovation, it is worn out, unclean, and not anywhere near business standards. The one positive experience that I had staying here is the people who are employed by the hotel. They were all friendly, kind, and helpful. I ordered a breakfast sandwich at the bistro, and not only was it microwaved, but the sandwich still had paper inside it as shown in the photo. I would never stay at this hotel again, even if it were the only hotel in town I would find a place in another location.

Mediocre Marriott Property First of all, I would like to say the update to the exterior of the property is nice, too bad I can't say the same for the interior. All of the rooms have not been converted to a thermostat and the wall units are faulty. Also, the rooms and the hallways smell musty. When we arrived on the evening of Christmas Day, we checked in and went to Door #3 to unload our car to find it unlocked. I immediately reported this to the front desk and they said it would be fixed. We called twice more during our stay to report this security issue and it was never resolved. Second issue, I requested a crib not once, not twice but three times. I called several days prior, sent another message via the Bonvoy app chat feature, and again when we checked in. Needless to say, when we got to our room it still wasn’t there and we had to call the front desk to finally have one brought up. Since we arrived late after a long day of visiting family, my husband went to the front to purchase 2 bottles of milk for our 2 year old son. Within 30 minutes of drinking the milk my son became violently ill. We had to have housekeeping come take the sheets and pillows and provide us with new linens which we used to re-make the bed ourselves. My son rarely gets sick so I’m pretty sure there was something wrong with the milk, likely inadequate refrigeration. We had another issue with someone from the store. My husband purchased a “fresh” fruit cup (made by Marriott) during our stay. As he was cutting it up to serve to our son, we noticed a strange smell and discovered the handwritten expiration date was December 16, 11 days prior. Totally unacceptable! For the first 2 nights we slept in layers because we couldn’t get the wall unit in the bedroom to work. It would come on for about 30-45 seconds and wouldn’t come back one for at least another hour. We called to report this to the front desk but since it was Christmas night no one was available to help. Finally on Saturday (day 4 of our stay) a technician finally came to complete the conversion and got the heat to work in the bedroom area. We were lucky the weather in Detroit had been “warmer” than usual or sleeping in the bedroom would have been unbearable. Also, the furniture needs updating. I sat in one of the chairs in the living room and the leg popped off. I'm a petite woman so it must have already been broken and no one cared enough to fix or replace it. Overall, the staff was friendly but the issues with the safety of the property, combined with the expired/improperly handled goods being sold in the convenience store, and rooms that lack proper control of the temperature especially during the cold Detroit winter, definitely need to be addressed. I reached out the hotel manager prior to posting this review but he never responded. Clearly, he does not value the feedback provided by his customers. Needless to say, we won’t be back.

Absolutely horrible! My company chose this hotel for me to stay in for two weeks. You would think that for a Marriott that it would be a nice hotel. Well, I’m absolutely unhappy here. First I will start with the good. Nice location. Clean lobby, restaurant and bar in hotel. For the most part, the staff has been friendly. Some more than others. The bad. Well, my room is very loud. I am sitting here listening to the snow plow beeping at 9p.m. I asked the front desk to change my room, and she told me that the plowing will end soon. The beeping noise is awful. Even if it does end soon, they will be out there very early in the morning. I have to get up fairly early. The UGLY. The housekeeping staff here is absolutely horrible. They do not clean and leave trash in your room. They barely make up the bed. I spoke with my co worker staying at the hotel, and they agree that this is not a great place. I would NEVER stay here again. I don’t like dirty rooms, I don’t like noisy beeping late at night, and I don’t like that there is not a complimentary breakfast in the morning. I can’t wait to get out of here. I will email corporate. I don’t get all the positive reviews. I travel all the time. I have yet too complain about any other hotel, but this one is awful.

Exactly what we expected We recently spent a couple nights at this property and had a nice stay. We chose it because of its location and proximity to a family event happening nearby. We had a first-floor suite that was nicely appointed and comfortable. The bed was great. The heating was quiet and worked well. The water pressure was decent. Television channels weren't extensive but the televisions were nice and the picture crisp. The staff was friendly and accommodating. I always appreciate free parking. My son stayed in a different room that had not been updated recently and found it to be a little lackluster, but he had no real issues with his stay.