The Dr was running an hour late, wouldve liked a heads up, since i was on my lunch hour. But the Dr was great! She told me about a another procedure that I inquired about. I felt very comfortable with her, she didn't rush me. Even though she was running late with the patients after me. Her receptionist had the procedure that I was inquiring about, she told me all about her experience. I decided to proceed, and am very happy with the results!