I paid for a 90 minute service in which the therapist was only hands on for 70 minutes. I asked for specific targeted areas of neck and trap and she did not focus on that, in fact barely touched it. I asked her to stay away from my glutes which she ended up being the main area she worked!
She kept talking about herself and her high blood sugar alert. I could hear the book through her ear pod and she kept shaking and drinking her iced coffee repeatedly throughout the 70 minutes.