I went to the Arlington Heights location..the location was easy to find. My experience was below average and here is why: 1. The esthetician,Shina, did not bother to introduce herself and just brought me to the room where she was going to do the procedure. 2. We first talked about my skin type and my concerns and what she recommends and then she told me to lay down on the table...i was not offered any covers and i had to lay there for the next 10 minutes feeling a bit cold. 3. I have had 3 microdermal done before (all through groupons) and they each were a brief session anywhere from 25-40 minutes, but this one lasted literally 10 minutes (a $200.00 value!!!)....not sure if it was because it was a groupon? 4. Usually my face looks shinier and feels smoother with a lot less pigmentations after the treatment but not after this treatment. I was not impressed with the results at all....my skin still looked just as dull!! 5. After the treatment, I asked if i can get some water, and I was directed to the water fountain outside their office! I do not recommend this place or the technician.