Karen is amazing! She worked with my schedule and she was very helpful. I wasn't sure what I really wanted to do with my hair at first. She gave me a suggestion and sent me pictures to look at. I decided to go with her suggestion and I am so happy that I did. I am in love with the final results. Everyone has complimented me on my hair. I will be going back to her from now on and I will be recommending her as well. The salon is a very nice and quiet atmosphere. It has a homey feel to it. I felt very comfortable.