I purchased two $40 groupons. On the first pick-up order, they forgot an item. I let it go because as we know, things happen. My second visit was a phone in as well. I called it in an hour and a half before pick-up and still had to wait for 45 minutes at the counter, past my agreed pick-up time. The employees seemed too be confused when i inquired about the wait. People were coming in, ordering, and receiving their food as I stood there waiting. Others customers actually commented on how long I was standing there. Each time I was informed that we were just waiting for this or that. Finally I noticed that my ticket was on the side and only being worked on when the cook was reminded. I have personally worked at many restaurants and have a sense of understanding to circumstances that can occur in the kitchen. I was disappointed however that no acknowledgement or courtesy was attempted of the wait by anyone but the very overworked server who was dealing with the floor and take out. He was the only bright spot of my experience, because I respected his efforts.