This review applies to the BOCA RATON Grooming location only. This week I took our family pet for a Groupon, so i dropped the dog off, the manager lady told me that we purchased teh wrong groupon for the dog and that we needed to pay extra for our 19 Lb dog as it is considered a large dog, not a medium dog and that the grooming did nto include the mian body fur but just the feet, mouth/face and rear end. I told this lady nothing made any sense but to go ahead and to it. upon return i talked to a couple of people, just to get my bearings straight. first off either a mistake or purposely, what we had purchase form grupon was for the right size of our dog, and the "extra grooming" should have been included not extra as the way it reads in the groupon print document not even teh fine print is stated as such, only when you get there that you are prompted to pay another $40 on top of teh $29 already paid. Very unprofessional, bait and switch kind slick business tactics. I told the Lady, and as soon as as started telling her, she started talking loudly over me and trying o shut me out . .. I told the veterinarian there, that this was very unprofessional and that it was a shame that he allow that from his employees, as this clearly reflected on him as a professional. Shame shame!!! crooked front desk lady manager. The groomer seems like a nice person, and professional, but it also seems like everyone has to charge you separately, like if what you already paid was for something else not the service that you came to have performed on your dog. STAY WAY AWAY form these guys, hey use a fine organization like Groupon for fraud, misrepresentation. BAD . .. BAD . . ..BAD!!!