They just didn't clean that well, were only there for an hour, and the personality seemed like they could care less if they were there or not (I thought Groupons were used by businesses to drum up new clients?). They basically only cleaned the bathrooms, but after they left, I checked how they did and there were still hairs and dust behind the toilet seat and all the cleanser drips from cleaning the sink fell all over the trash bin lid and they didn't wipe it down. They vacuumed some of the carpets too, but I was really hoping they'd be able to really clean the whole house for the coupon since it was a $140 value.