I gave a low rating and I let this groupon expire because on my birthday I had an appointment for a facial and I was there on time and the person was not there. It was rescheduled for later on that same day to which I was still on time but she was late. My service was then cut short from the hour I had scheduled to 30 minutes because there was another client. She apologized and I could have rescheduled yet again to get the full service I was due but I did NOT want to deal with any issues again. I was extremely disappointed and frankly didn't want her to waste my time again. I'm usually pretty easy going but this was probably the most disappointing experience I've had for any spa service I've ever received.