I think the sales associates could be a little more helpful. When I came in to see the trainer for my dog who has dog aggression and anxiety with my 1 year old. I asked the associate about redeeming a groupon. Another dog was coming in so my dog started going crazy and he continued to ask me to come to the register. Well at that poing I didn't want my son trampled or the other dog to be bitten so it was more important that I get him back to the private room. 3 sales associates looking at me and not one offered to help in any way. To even say can I walk your son with you would have been helpful. I also think it would be nice to have other grooming supplies besides the plain shampoo and conditioner. I choose self service bc my dog would be a terrible ciandidate to be groomed but I still want him to look like he was. I like the special shampoos, bows and scarfs too