I had an appointment for preventive maintenance on my AC. I had received a call from Daniel Howell on the results of the service call. Daniel stated the bill to fix the issues would be over $700. I requested an actual estimate to be mailed to me. Shortly after receiving my call with Daniel (around 4:30 pm), I noticed my AC wasn't working. The temperature upstairs was 86 degrees. I called Daniel & he stated they probably forgot to connect a wire/coil; he stated he was done for the day, had just arrived home & would have the other technician come out to fix it. Well the other technician did not come out & it was past 6 pm. I called Daniel back & he stated he would come out; his demeanor was rude as he now had to come out to fix the problem himself! I inquired how long until he would arrive? He stated about 15 minutes. I needed to go to Clovis True Value & they closed at 7. I left & was back about 6:50. When I arrived, Daniel was already at my home & was walking out from my side gate. He inquired for me to check inside & see if it was now working. I came inside & the AC was running. Daniel then asked if he could go upstairs to check for himself. Afterwards Daniel stated, "Huh, I hadn't done anything to your AC"! I stated I know it wasn't working before I left to True Value & when we were upstairs I notice the thermostat still indicated 86 degrees & it appeared the AC had just started working! I was insistent that it wasn't working before I left to True Value. His arrogant remark was, "I'm not saying you're crazy"! I stated "I know I'm not, it was 86 degrees before I left & it's still 86 degrees! After he left, within 15 minutes the temperature started to come down. That was pretty apparent it hadn't been working prior to his arrival! Daniel Howell (owner's son) was arrogant & rude! This is how you lose potential customers!