The Tidy Maids Durham

House Cleaning
1725 Carpenter Fletcher Road, Durham, NC 27713 1725 Carpenter Fletcher Road, Durham Directions
Today 8:00 AM - 5:00 PM Open All Hours
+19195227202
Be the first to recommend this place!
64% of 103 customers recommended

Deals (1)

About this Business

  • Hours
    Sun-Sat
    8:00 AM - 5:00 PM

Tips

250
56 Tips
Verified
Report | 7 months ago
read the fine print. Only one per house, and only in Durham, Chapel Hill, or Morrisville. Groupon won't refund.
Was this helpful?
Verified
Report | 8 months ago
Wife was not pleased
Was this helpful?
Verified
Report | 8 months ago
I made an appointment well in advance with Brandi, took a day off work only to be called about 30 minutes prior to the scheduled arrival time to be told the crew scheduled was out sick and my cleaning would have to be rescheduled. WOW! So, I rescheduled, took another day off work. I didn't receive the promised call prior to arrival. The two ladies arrived, were very polite and cleaned from 11a and left about a little before 1p. I purchased a 6 man hour groupon, which would have been 2 crew at 3 hours. They did a mediocre job, nothing impressive at all. I will definitely not purchase or use The Tidy Maids again. The most disappointing thing was I had an emergency on the rescheduled day and attempted to reschedule with Brandy, the same lady who I've been talking with every time prior. Although, she called me less than 30 minutes prior to my first appointment time, when I tried to reschedule she had the audacity to mention a fee for not calling 48hours in advance. I politely reminded Brandy I was extremely amenable when she called me at the ninth hour to reschedule due to her staffing problems. I kept my rescheduled appointment and made other arrangements for my emergency and politely told Brandy that I would never use The Tidy Maids service again after this cleaning. A combination of very poor and unprofessional customer service with Brandy and the barely mediocre cleaning received, I will not recommend or use The Tidy Maids cleaning service again. Just a couple of examples of issues: mirrors not cleaned very good or at all, a guest bathroom still smelled of urine after they "cleaned" it.
Was this helpful?
Verified
Report | a year ago
Shouldn't have wasted the money. Spent most of their time cleaning 6 chairs and the sliding glass door. They "mopped", but now the floors look filmy and worse then when they started.
Was this helpful?
Verified
Report | a year ago
I was really disappointed. Don't even know where to start. To sum up how terrible of a job they did, my husband spent 1 1/2 hours after they left re-cleaning what they supposedly had already covered. Not sure what they used on our stainless steel appliances, however, it left them streaky and with a weird film in which we are still having problems getting the streaks out. Found crumbs on the floor, so know that wasn't cleaned. They were supposed to be here for 3 hours, but jetted after 2. Not sure what they did, but they left a dirty house. Felt sorry for my husband whom took the day off to be home.
Was this helpful?
Verified
Report | a year ago
Absolutely the biggest waste of time and money possible. Two cleaners came to my home at 8:30 am, and I had to leave for an appointment, telling them to call me if they had any questions, but they did not call so I assumed all was well. When I returned home, it did not appear that anything in my home had been cleaned, rather that they had done a perfunctory wipe across a few surfaces and taken out the trash. There was visible dust (with one or two wipe marks through it) on EVERY piece of furniture, debris on the rugs, debris and visible spots on my wood floors, visible food crumbs on my counters, and splatters on the bathroom mirrors. The toilets were not cleaned at all, and when I wiped my hand across counters in the kitchen and bathroom I could feel and see that they had not even been wiped down. I called to inquire if there had been a problem and was informed that the cleaners had stayed at my house for the full two hours, which was a lie. Because I live in a security building, I have record of comings and goings in my building and the cleaners had left at 9:50 am, only having stayed for an hour and 20 minutes (total 2 hours 40 minutes of "cleaning" or I think watching tv while I had paid for 4 hours). The person I spoke with said they would send out another crew but it was 5 days before they could get there. This time I was told they would be there between 4 and 6, but they arrived at 6:05 pm. The woman who arrived was surly and angry because she couldn't figure out where to park and how to get in to my building (which would have been resolved by a simple phone call) and commented upon entering my home that she "just wanted to get this over with and be done with my day". Great start! I reviewed with her the things that had been disappointing with the last cleaners. While there was some mild improvement this time around - I stayed in the house the whole time - the cleaning was still very superficial and not really very effective at all. And the toilets were still not cleaned!! Why is this so hard to do properly? My wood floors were swept but not cleaned with any kind of floor cleaner (I offered up my steam mop for them to use) and nothing was moved around on the counters or furniture to clean properly - i.e. they wiped AROUND objects on the surfaces. I didn't even have it in me to complain, especially as the woman had already let me know that she was angry about being there! They then asked me if I wanted them to take the trash out with them when they left!! Again, they only stayed about 1.5 hours. The most disappointing part of this is that I had been SO busy and on a tight budget so had decided to purchase this for myself as a Christmas gift - I just wanted a clean house! Not only did I not get the clean house, but my gift to myself was completely a waste of time and money. In my job as a Realtor, I get LOTS of requests for cleaning company recommendations and this is at the top of my *DON'T HIRE* list!! Don't waste your money on this one!
Was this helpful?
Verified
Report | a year ago
No call no show to appointment and no return call to inquiry on why. Wasted half day leaving work early.
Was this helpful?
Verified
Report | a year ago
Brenda and Heather did a great job. My only issue was the strong smell of the cleaning products. Ask for alternatives if you are sensitive.
Was this helpful?
Verified
Report | 2 years ago
They didn't clean well, called them back, no change
Was this helpful?
Verified
Report | 2 years ago
Good job cleaning. Thanks!
Was this helpful?

From Our Editors

Tidy Maids’ licensed team of cleaners descends on bedrooms and living spaces to evict grime from floors with potent Oreck vacuums before freeing fans, baseboards, and sedentary pets of dust and cobwebs. The dirt hunters empty domestic trash bins and polish appliances back to their reflective primes. They pamper kitchens with a makeover that results in hand-washed floors, sanitized countertops, and fresh microwave interiors. Bathroom fixtures hiding behind soap scum emerge from their scrub downs beaming with pride, and mirrors succumb to the cleaners' fastidious wiping to fulfill their duties as a pellucid stage for morning monologues.

Explore Nearby
The Tidy Maids Durham

Sun-Sat
8:00 AM - 5:00 PM
Groupon has verified that the customer actually visited The Tidy Maids Durham.