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Carpet Service Express

Flooring
3320 Caddo Trl, Fort Worth, TX 76135 3320 Caddo Trl, Fort Worth Directions
+18177893529

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250
215 Tips
Verified
Report | 7 months ago
Professional and fast service. Would recommend. Carpets came out clean and smelling good
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Report | 7 months ago
Carpet Service Express did a great job. I didn't think it would be noticeable but holy moly it was!
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Report | 7 months ago
They were professional, quick and did an amazing job!
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Report | 7 months ago
Unfortunately, I was not satisfied with the service I received from this company. I had a scheduled appointment on Friday from the hours of 12:00 pm - 4:00 pm and the company called me to reschedule for the following Monday at 10:00 am. On Monday, the crew did not show up at 10:00 am. I waited until 10:30 am to call and the guy told me that the appointment was suppose to be between 10:00 am - 12:00 pm and apologized for the mistake in scheduling and called the crew to see what time they could come. He called me back and said that the crew will be at my residence at 12:00 noon. At 12:14 pm I received a text that said "Carpet cleaning on way". They finally showed up at 12:45 pm. When they arrived they did not say anything about them being late and instead they tried to up-sell me a pre-treatment disinfecting product before starting the job that cost $20 per room (which I declined). I would recommend that the company not do this and understand that a customer's time is valuable too and instead offer an additional product for free to compensate for the customer's time and scheduling issue. I did not want to ask for a free service and I didn't, as I initially expect to have great service. Then the guy looked at my kitchen tile and tried to sell me that job as well. I will not be using this carpet cleaning service in the future. Thank you!
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Verified
Report | 8 months ago
Quick service... good interaction with customer. 👍
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Report | 8 months ago
Very professional and efficient!
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Report | 8 months ago
Carpets looked great. Their demeanor came off a little rude and we could have been reading them wrong. I believe it started when they looked at us weird when we asked them to wear "shoe-booties" when inside the house. Sorry, we have two babies that crawl in the floor, we don't know where you've step in...and you are cleaning our floors. Makes sense to me but I could be wrong. Constructive criticism: have the cleaners at least have matching shirts. And maybe have a print out sheet of the upgrades to let us choose from. Not game changers but it'll add a little more professionalism. Great deal, did a great looking job in the carpets though.
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Verified
Report | 8 months ago
They stated I had two stains that were "permanent" and they couldn't remove. I sprayed some Resolve on the spots; rubbed them a bit and they came out. I disappointed in this company. Would not use again.
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Report | 8 months ago
I am glad I chose this company. They were running late put were quick and sufficient when they did the work. Definitely will use them again!
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Report | 8 months ago
The work they do is great, but they charge you more and they're incredibly pricy!!!
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From Our Editors

Carpet Service Express’s carpet cleaning process mixes old-fashioned cleaning with modern equipment. The process begins with techs moving light furniture and pre-treating open areas with a high-powered detergent. They then rinse it with hot water from a truck-mounted system, and groom the fibers because if it were up to the carpet it would just lie there all day staring at the ceiling. To finish it up, a deodorizer is applied for optimal drying. In addition to carpets, the team cleans upholstery and tricky pet stains and offers 24-hour emergency water damage restoration.

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