I hired Designed To Move for a simple 3 mile move, and it has been an absolute nightmare. The owner stated I needed 3 movers for a 2nd floor condo, when other moving companies were quoting me for only two movers. Given Designed To Move's Groupon offering, the cost ended up being about the same, so I elected to go with 3 movers for extra precaution. Unfortunately, the very thing I was paying the movers to avoid – damaged belongings – is exactly what I was left with. I was also charged a full additional hour for going over 20 minutes. The company has done nothing to remedy the situation. I would not recommend Designed To Move to anyone.
The crew showed up half an hour late, and damaged a significant portion of my belongings. I ended up with a dented stainless steel fridge door, broken granite on kitchen backsplash piece, big scratch on a wood desk, veneer peeled on TV stand, a dented armoire corner, and worst of all, they scratched my wood floors on my new home with the refrigerator. I have a home inspection report which shows NO damage to the wood floors, before anything was in the house, however, the moving company refused to acknowledge that they did the damage. The owner came to my house to inspect the damage, stated he would pay $.60 per pound on the fridge (which does not cover even 1/3 of the cost of a replacement fridge door), and told me to glue my granite, and color my floors, TV stand, and desk with a wood repair marker! This is a high-end custom home, and the solutions presented are simply unacceptable! It has been over 5 weeks since the move, and I still have not received any compensation for the damage incurred. This company is completely unprofessional and should not be allowed to list on Groupon in the future if Groupon cares about its reputation.