Mers Optical

Vision
5372 W 16th Ave., Hialeah West, FL 33012 5372 W 16th Ave., Hialeah West Directions
+13053629588
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78% of 139 customers recommended

You'll love the eye care treatment at Mers Optical's offices in Hialeah West, FL. This vision center has stylish glasses and contacts for all of your vision and style needs.

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250
54 Tips
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Report | 4 years ago
The deal overall was good. I still had to pay out of pocket, the Groupon description is misleading and had I not read the afterwards I would have been in for an unpleasant surprise. This hindered my experience for sure. When icalled to make an appointment, she only spoke Spanish. Even when I spoke English, ti seemed she understood but I had a hard time understandingThey didn't attend to me right away with my appointment. Which was annoying since there were like 2 people there and i still waited 40 minutes. So apparently I was considered a walk-in. I wasn't too impressed with the selection there. If they weren't super expensive glasses they try you buy, there wasn't much to be curious about.
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Report | 4 years ago
My first visit the doors had a temporalely closed sign and on second visit there were no doctors and then I was told that they could only see me after 6pm.
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Report | 4 years ago
This place is horrible. The only thing that they are great at is giving you the run around on any questions you might have. They told me my glasses would be ready in one week because of my high prescription two weeks at most. I let them know how I was traveling in about three weeks and they reassured me I'd have them by then. Its been a month and after about ten phone calls each one resulting in a different excuse as to why my glasses weren't ready. Not to mention the way they gauge up the prices in order to still make a profit of there deal. They gave me one quote noticed I was using groupon and brought out a different book with higher prices therefore increasing the quote significantly.
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Report | 4 years ago
Its a small business so i have never seen it before, which is why i wouldnt have gone. Before going i had no reason not to go. However, now that I have gone I have plenty reason to not return. It is very expensive. Everything is ridiculously overpriced. Even with a groupon it wasn't even such a great deal. That's dangerous ground for a small business. They have a decent variety of glasses and products. But their ridiculous pricing is a definite barrier. If their products really are that expensive(which I highly doubt considering I have seen them in other places) then they should reevaluate their inventory to find good looking glasses at cheaper prices.
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Report | 4 years ago
i thought it was a really bad deal. The people had very limited options and the options that they did have were extremely expensive. When I went to get a pair of glasses that were valued at $150.00 they would not let me take them. They said I have to get lenses inside the glasses in order to take them. Really bad service.
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Report | 4 years ago
The staff was really nice and helpful.. And the Dr even though she spoke little english I was still able to understand her; she's such a lovely woman.. Gave me more detailing information about my vision than any of my other eye Dr over the past 26yrs of me wearing glasses..
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Report | 4 years ago
Excellent customer service!!!
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Report | 4 years ago
Very friendly and knowledgable staff, figured my prescription out very quickly and the selection for glasses was good. Will come back in the future
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Report | 4 years ago
I'm still waiting on my son's glasses to be ready since Jan 26. They said approximately 3 weeks and this Saturday the 23rd will be four weeks. They step behind meanwhile my son is blind at school
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Report | 4 years ago
They took almost 4 weeks to deliver my glasses
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From Our Editors

Mers Optical's locations in Hialeah West is chock-full of designer frames well suited for all manner of face shapes and personal styles. Independent doctors of optometry administer thorough eye exams, passing the results off to lens grinders who churn out single-vision, bifocal, and progressive lenses and fit them into frames from the likes of Lacoste, Ray-Ban, Fendi, and Mr. Potato Head.

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