When I walked in I was excited and hopeful that I had finally found a great stylist close to home. Wrong! Immediately Gina wanted to charge me more for a simple Root touch-up,reason; my hair is thick. My natural hair color is Dark brown/black. She bragged about teaching color and I ended up with hot roots, she left me with orange auburn-ish color, it looks ooook for now, but in 2 weeks when new growth comes, Forget It! I need to spend more money to get it fixed before that happens. I should really go back and have her fix it but I'm afraid. Don't think Refund is in her vocab. Also, her blow dry consisted of drying the front enough to put the curl iron on it, one curl on each side. the rest of my head was left pretty wet. I really wanted a nice bow-out. Very disappointing!!