The Hotel Factory Hotel didn't validate my Groupon for 2 night stay. They removed my personal items without my permission after the 1st night without even give me a phone call to notify me that I was supposed to check out that morning. They lost personal items when they removed my stuff from the room and they did not replaced or paid me for them. They did not accommodate me stating their hotel was full that night and did not assist me or pay for my stay at another hotel stating my stay there was for one night only (even when I showed them proof of my Groupon). The front desk assistance (Ms. Pereira) also asked that if I had used Groupon before. If I was sure Groupon wasn't a scam!? (Of course, I had used Groupon before and never had that problem at the other hotels I had stay!). They ruined my vacations in NY city and never called me or emailed me back to tell me what happened to my lost items (pair of sandals). I would definitively never stay there or recommend this hotel to anyone, not because of the hotel itself (it's a beautiful place), but for the terrible customer service they have in there and because they do not validate their own published offers. Fortunately, Groupon reimbursed me for the total amount I spent in this "offer". I hope to forget this experience and that it never happen to anyone ever again.