Main menu Open search menu

The Paper Factory Hotel

37-06 36th Street, Long Island City, NY 11101 37-06 36th Street, Long Island City Directions

Tired from your daily travels? Pull over and enjoy a relaxing night at The Paper Factory Hotel in Long Island City, NY. Plan your trip today!

Deals (1)


1 Tip
Report | 4 years ago
The Hotel Factory Hotel didn't validate my Groupon for 2 night stay. They removed my personal items without my permission after the 1st night without even give me a phone call to notify me that I was supposed to check out that morning. They lost personal items when they removed my stuff from the room and they did not replaced or paid me for them. They did not accommodate me stating their hotel was full that night and did not assist me or pay for my stay at another hotel stating my stay there was for one night only (even when I showed them proof of my Groupon). The front desk assistance (Ms. Pereira) also asked that if I had used Groupon before. If I was sure Groupon wasn't a scam!? (Of course, I had used Groupon before and never had that problem at the other hotels I had stay!). They ruined my vacations in NY city and never called me or emailed me back to tell me what happened to my lost items (pair of sandals). I would definitively never stay there or recommend this hotel to anyone, not because of the hotel itself (it's a beautiful place), but for the terrible customer service they have in there and because they do not validate their own published offers. Fortunately, Groupon reimbursed me for the total amount I spent in this "offer". I hope to forget this experience and that it never happen to anyone ever again.
Was this helpful?

From Our Editors

The Paper Factory Hotel has the best amenities around. Enjoy The Paper Factory Hotel when you stay in Long Island City.

There are plenty of parking facilities in the area for you to take advantage of during your visit. The Paper Factory Hotel in Long Island City is a great place to kick back, relax and forget all of your daily stresses. Give the hotel a call today and plan your getaway.

Explore Nearby
The Paper Factory Hotel

Groupon has verified that the customer actually visited The Paper Factory Hotel.