Cookies by Design

Retail
855 N Alafaya Trl, Orlando, FL 32828 855 N Alafaya Trl, Orlando Directions
+14072089400
This place has not been rated by customers.
82% of 57 customers recommended
Closed Merchant This place is closed.

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About this Business

  • Cuisine
    Bakery

Tips

18 Tips
Verified
Report | 3 years ago
Check prices before you order. Lots to choose from.
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Report | 3 years ago
The manager, April, could not be any more helpful and accommodating - she answered all of our questions and even sent a picture of the freshly baked custom designed and decorated cookies we ordered before assembling them into a bouquet. My suggestion is to therefore call the store if you have any concerns about ordering the product.
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Verified
Report | 4 years ago
You should hire friendlier people for your customer service center.
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Report | 4 years ago
I did not like the fact that the groupon had a value of a cookie cake that matched the price of a cookie cake on their website, however, when I called to order the cookie cake I was informed that the prices on the website have been updated and went up considerably. I had to pay 10 dollars more than I originally anticipated when I purchased the groupon and the place was not close to my home. In addition to that, Cookies by Design said they would not write the name of the person on the cookie cake. That was very unusual for a place that sells birthday cookie cakes. So, I had to purchase icing and write the name myself. I would have preferred to get a cookie cake at my local Publix
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Verified
Report | 4 years ago
limited location and a few close on the weekend.
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Report | 4 years ago
Cookies were sent to my daughter for her birthday and she was delighted.
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Verified
Report | 4 years ago
Too many limitations and too much fine print. Would not buy again. Company would not even modify item to sy happy birthday. Would not even place cookies which were paid for full price 50.00 in a groupin basket. Overall dissatisfied with situation. Will be requesting a refund for non used groupon. Will not purchase items from this company again based on experience. On the flip side employee who took the call was very friendly, patient, and apologetic.
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Report | 4 years ago
Quality of cookie was disapointing. Picture showed fluffy icing piles around outside edge of Happy Birthday cookie. However what we got was sloppy drizzled icing around edge of cookie. Taste was disappointing compared to other companies cookie cakes probably the icing was off and cookie itself was flavorless. The cookie was much thinner and smaller in diameter compared to the original $45 price tag the groupon was worth and even the original $34 price tag the cookie was priced at. In fact, $18 was way to high to have spent on this quality of a cookie cake. Service was friendly and helpful though when taking the order. Overall very disappointing.
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Verified
Report | 5 years ago
Not a restaurant but a store where you can purchase hand made cookies beautifully decorated for any occasion.
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Verified
Report | 5 years ago
Mike offered personal and exceptional customer service, going above and beyond to fill our order within the confines of our family's special needs. HIGHLY recommend this store and Mike!
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From Our Editors

Gwen Willhite founded Cookies by Design in 1983, when an unsatisfying brainstorming session about gift ideas led her to ponder one question: why should flowers and sweets remain separate? Her solution was to design the cookie bouquet, where custom, hand-decorated cookies are displayed on sticks and arranged like flowers in gift baskets. Her invention quickly became a popular gift among locals, particularly those allergic to real blooms or too bashful to look at naked cookies.

Twenty-five years later, there are more than 200 Cookies by Design locations across the country. Each shop's team of bakers creates cookie baskets with a degree of care that matches Willhite's original vision, decorating and arranging sweet shapes for birthdays, holidays, and any other special occasion.

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