As this was a Special Occasion for my 2 daughters and my 3 granddaughters, I was especially looking to provide a great experience for them to always remember Sadly, they will remember it for all the wrong reasons After arranging the ‘pickup” at the restaurant, we were told by the limo driver, Courtney, that he could not pick us up in front of the restaurant and to walk to a “pickup” point some 5 blocks away This was the start We were all in high heels and you can imagine how that was to start the evening Courtney, walking with his 3-4 year old (sick) child, met us about half way to the limo When he met us, he asked us, “Who is going to provide the tip”? Courtney had his son sit in the front seat beside him, which I think is illegal and rather strange to have an employee bring his child and “sick” as well, to his work Before we entered the limo, my oldest daughter asked if he had any glasses for our sparkling cider and champagne He answered, “Yes, but they are only for show” Also, the limo was dirty inside & out and smelled of smoke We opened our own doors In route, he stopped 3 times for at least 15 minutes each to look under the hood We were concerned about the running condition of the limo When we got to Glendale, the driver was going to park the limo for us to get out and walk We said “No” we just want to drive through the streets with the Christmas lights Festival He said, “Aren’t you going to get out” We then replied “No”, take us back to the Hyatt for dessert in Phoenix He said he could not wait for us because he had to take his son to his mother and could come back 2 hours later to take us home We said that was too late We would call Uber to take us home We gave him a tip and he went on his way In conclusion, it is needless to say, the service and experience was far from what I had paid for and expected from my purchase through Groupon I am not sure purchasing this service or product in this way is the best choice for the consumer